Retail Customer Service Lead — 20h, Safer Gambling

Entain; Broxbourne; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading betting and gaming company in Broxbourne is seeking a Retail Customer Service Manager to deliver outstanding service and maintain high shop standards. You'll handle transactions, assist customers, and achieve performance targets while ensuring a safe and enjoyable environment. Your proactive approach and effective communication skills will contribute to team success. This part-time role offers competitive benefits, including optional overtime and development opportunities.

Benefits

Pension Scheme

Healthcare and wellbeing support

Discounts through Entain Deals

Development opportunities

Qualifications

• Must be 18 years or older to work in betting shops.
• Passion for delivering great customer service.
• Ability to communicate effectively and build relationships.
• Self-motivated and proactive in tasks.
• Calmly handle challenging situations in a professional manner.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions and handle cash.
• Demonstrate products and betting terminals to customers.
• Maintain high shop standards and manage opening/closing.
• Work towards defined targets and goals.

Skills

Customer Service

Cash Handling

Communication

Problem-solving

Self-Motivated

Job description

A leading betting and gaming company in Broxbourne is seeking a Retail Customer Service Manager to deliver outstanding service and maintain high shop standards. You'll handle transactions, assist customers, and achieve performance targets while ensuring a safe and enjoyable environment. Your proactive approach and effective communication skills will contribute to team success. This part-time role offers competitive benefits, including optional overtime and development opportunities.