Head of Client Services — In-House Creative Leader

Boots; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty company is seeking a Head of Client Services to manage critical client relationships and oversee project delivery. This role involves leading a team dedicated to achieving strategic goals while fostering an environment of excellence in creativity and client service. The ideal candidate will have extensive experience in client services, the ability to present to senior leaders, and skills in conflict resolution. This position offers a unique opportunity to influence and drive growth within a vibrant team.

Benefits

Retirement Savings Plan

Enhanced maternity / paternity / adoption leave pay

Discretionary annual bonus

Generous discount on own brands and partner businesses

Flexible benefits scheme

Qualifications

• Proven experience in client services and managing relationships with senior leaders.
• Demonstrated ability to lead high-performing teams and manage client expectations.
• Strong understanding of creative processes and brand strategies.

Responsibilities

• Create strong client relationships to support through scope and added opportunities.
• Ensure quality delivery of projects, clarity of plans, and engaging client presentations.
• Develop a high-performing Client Services Team focused on key client areas.

Skills

Client relationship management

Strategic visioning

Leadership

Conflict resolution

Creativity

Job description

A leading beauty company is seeking a Head of Client Services to manage critical client relationships and oversee project delivery. This role involves leading a team dedicated to achieving strategic goals while fostering an environment of excellence in creativity and client service. The ideal candidate will have extensive experience in client services, the ability to present to senior leaders, and skills in conflict resolution. This position offers a unique opportunity to influence and drive growth within a vibrant team.