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Sales and Administration Coordinator
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Job summary
A growing plumbing and drainage company in Stevenage is looking for a Sales and Administration Coordinator to manage daily operations and support revenue growth. This role combines office-based duties with remote, on-call responsibilities. Ideal candidates should have sales or customer-facing experience and exhibit strong organizational skills. The position offers a competitive salary range between £24,000 and £32,000 with performance-based bonuses, potentially leading to earnings exceeding £50,000 annually.
Benefits
Qualifications
- Previous sales, admin, or customer-facing experience required.
- Confident and professional phone manner necessary.
- Commercially aware with comfort in sales conversations.
- Organized, reliable, and calm under pressure.
- Ability to work independently during on-call periods.
Responsibilities
- Answer inbound calls and emails for customer inquiries.
- Manage job bookings and engineer diaries efficiently.
- Promote and sell monthly care plans.
- Handle on-call duties including payment processing.
- Log call details accurately during on-call shifts.
Skills
Tools
Location: Office-based (Stevenage) + remote on-call
Hours: Full-time, Monday–Friday
On-Call: Out-of-hours rota (remote / flexible location)
Employment Type: Permanent
Our client is a fast-growing plumbing, heating and drainage business. They are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales.
This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers – no site attendance required.
This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance.
- Answering inbound calls and emails
- Booking jobs and managing engineer diaries
- Updating job management systems and customer records
- Taking payments and deposits
- General office administration and customer communication
- Promoting and selling monthly care plans
- Confidently discussing services and options with customers
- Following up enquiries and quotes to maximise conversions
- Supporting overall revenue growth through proactive sales activity
- Answering incoming calls during agreed on-call periods
- Taking payments over the phone
- Dispatching engineers to emergency jobs
- Accurately logging call details
- Working remotely during on-call shifts
- Previous sales, admin, or customer-facing experience
- Confident and professional phone manner
- Commercially aware and comfortable with sales conversations
- Organised, reliable, and calm under pressure
- Able to work independently during on-call periods
- Sales or upselling background
- Trades, utilities, or service-industry experience
- CRM or booking system experience
- £24,000 – £32,000 basic salary (depending on experience)
- Performance-based bonus structure
- Opportunity to earn £50,000+ per year in additional bonuses for top performers
- Bonuses linked to care plan sales, customer retention, and revenue performance
- No separate on-call allowance
- Full training provided
(Bonuses are performance-based, capped per scheme, and not guaranteed.)
- Established, growing business with strong market presence
- Office-based role with flexible remote on-call work
- High earning potential for sales-driven individuals
- Long-term opportunity within a scaling company
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.