Customer Support jobs in United Kingdom

Principal Technical Support Engineer

At Leonardo, we have a fantastic new opportunity for a Principal Technical Support Engineer to join us within the Customer Support and Service Solutions (CS3) line of business. This a hybrid role which will involve travel throughout the UK and Europe and Middle East, providing innovative and invaluable support solutions to our customers.

In the role of Principal Technical Support Engineer, you will be part of the Typhoon support team: delivering and maintaining in-service capabilities for the Typhoon Defensive Aids Sub-System across the globe. You will have the opportunity to work across the full range of in-service technical elements including software, hardware, test solutions, processes and upgrades applying problem solving, collaboration and continuous improvement skills to create optimal solutions. You will work closely with the internal Leonardo teams and with external stakeholders, including suppliers, partners and customers, with the ability to influence front-line availability of critical equipment.

• Experience of working in a service-oriented team that supports the needs of customers, in-service support for the Typhoon Defensive Aids Sub-System across multiple customers and partners in the UK, Europe and Middle East.
• A technical background in integrating, troubleshooting and/or supporting hardware, embedded software or test solutions related to complex electronic systems, providing the ability to respond to detailed technical queries from our customers.
• An ability to balance competing needs and ascertain when to prioritise and escape issues in order to meet critical delivery timescales.
• A willingness to take ownership of the maintenance, upgrade, calibration, consumables and supporting documentation for the main equipment and test equipment and associated software.
• The resourcefulness to ensure robust quality, availability, cost and time trade-offs are undertaken to optimise the service provided from both a business and customer perspective.
• A capability to track and report on progress to internal stakeholders. Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded.
• Self-motivation with an aptitude for problem solving and the drive to resolve difficult issues.
• Professional discipline to ensure application of appropriate engineering tools / techniques, including ensuring that relevant mandatory training is completed and processes followed. Where suitable, make recommendations for adoption of best practice or tailoring.
• The confidence to escape emerging issues and levels of risk and help define opportunities and risk mitigation options.
• A capacity to coordinate multi-stakeholder input into reports, presentations and reviews for delivery to internal and external customers and stakeholders.
• An ability to foster relationships and networks within and outside CS3 and actively identify and champion opportunities for continuous improvement and capability enhancement.
• The enthusiasm to develop, coach or mentor other engineers to help grow the skills and knowledge within the Team.

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit https://careers.uk.leonardo.com/gb/en/security-and-vetting

At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.

• Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
• Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
• Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
• Refer a friend: Receive a financial reward through our referral programme.
• Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
• Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.

For a full list of our company benefits please visit our website.

Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.

At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.

Be part of something bigger - apply now!

Primary Location: GB – Luton – Cap. Green 300

Additional Locations: GB – Lincoln

Contract Type: Permanent

Hybrid Working: Hybrid