Tech Support (Position located in Leeds, England)

KnowBe4; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cybersecurity firm in Leeds is seeking a Tech Support professional to serve as the first line of contact for customer support. The role involves providing excellent service, troubleshooting product-related issues, and collaborating with internal teams to enhance customer satisfaction. The ideal candidate should have at least 1 year of experience in technical support and strong communication skills. This position offers a modern work environment and various benefits, including bonuses and reimbursement programs.

Benefits

Company-wide bonuses based on sales targets

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Adoption assistance

Qualifications

• 1+ years of experience in a technical support role or similar.
• Must demonstrate integrity, accountability, respect, and commitment.
• Strong collaborative and teamwork skills.

Responsibilities

• Assist in implementing KnowBe4 products to meet customer needs.
• Collaborate with the Product team for customer feedback.
• Communicate directly with customers to gather issue details.
• Work with CSM team to resolve customer issues swiftly.
• Investigate and document technical issues.
• Manage the ticketing queue for timely issue resolution.
• Conduct technical walkthroughs and webinars.
• Answer incoming calls to address customer questions.

Skills

Technical troubleshooting

Time management

Effective communication

Team collaboration

Familiarity with IT Security

Education

Two-year degree preferred

Job description

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI-driven Human Risk Management platform empowers over 70000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius were not just providing security awareness training - were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Careers Page

Tech Support position is the first line of contact for customer support responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service troubleshooting KnowBe4 products and ensuring timely resolution of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers collaborate with internal teams and contribute to overall product improvement.

Responsibilities

• Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
• Collaborate with Product team by providing customer feedback for product enhancement
• Communicate directly with customers to gather details as needed to fully define issues or requests
• Work with CSM team to swiftly resolve customer issues
• Investigate and document technical issues
• Manage ticketing queue ensuring timely resolution of reports and requests
• Apply troubleshooting skills to assist customers with product-related issues
• Conduct technical walkthroughs and webinars of KnowBe4s products
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Minimum Qualifications

• Familiarity with standard concepts practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity accountability respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets employee referral bonuses adoption assistance tuition reimbursement certification reimbursement and certification completion bonuses - all in a modern high-tech and fun work environment. For more details about our benefits in each office location please visit An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.

Key Skills

Anti Money Laundering,Access Control,Content Development,Flex,AC Maintenance,Application Programming

Employment Type: Full Time

Experience: years

Vacancy: 1