Customer Service Executive

THE WORKPLACE DEPOT LIMITED; Bingham; On-site; GBP 26,000 - 28,000; Full time

Job summary

A family-owned eCommerce company in Bingham is looking for a Customer Services Executive to join their team. The role involves handling customer enquiries, processing orders, and working closely with the logistics teams to ensure timely deliveries. Candidates should have a customer-focused attitude and experience in customer service, ideally within industrial or commercial sectors. The company offers a competitive salary, 33 days holiday, and a supportive work environment where contributions are valued.

Benefits

Competitive salary

33 days holiday

Free on-site gym

Free on-site parking

Supportive work environment

Qualifications

• Previous experience in customer service is desired.
• Familiarity with CRM systems is advantageous.
• Experience with handling couriers and claims processes is beneficial.

Responsibilities

• Handle customer enquiries and orders.
• Accurately process orders through the Warehouse Management System.
• Liaise with couriers for timely deliveries.
• Raise and track courier claims.
• Provide proactive customer support.
• Work closely with sales, warehouse, and logistics teams.
• Support overall customer service team functions.

Skills

Confident in operating phone systems

Strong IT skills

Collaborative team player

Clear communicator

Ability to multitask

Customer-focused attitude

Exceptional attention to detail

Job description

Job Title: Customer Services Executive

Location: Bingham, Nottinghamshire

About Us

We are a family-owned eCommerce business based in Bingham, Nottinghamshire. Supplying industrial, safety, and commercial equipment to a wide range of clients, we pride ourselves on excellent service and strong customer relationships. We're now looking for an experienced Customer Service Executive to join our growing team - someone who is passionate about delivering outstanding customer support and wants to be rewarded for their efforts.

This role will involve occasional Sunday work to cover holidays.

Key Responsibilities

• Handle customer enquiries and orders in line with company policies and procedures (including orders, quotes, invoices, despatch, and email/telephone enquiries).
• Accurately process orders through our Warehouse Management System (Cin7).
• Liaise with couriers to ensure smooth and timely deliveries, including managing late or failed deliveries, coordinating returns, and handling damaged or lost goods.
• Raise, track, and resolve courier claims (e.g., delays, damages, losses), ensuring all issues are followed through to completion.
• Provide proactive support to customers, resolving issues promptly and professionally.
• Work closely with the sales, warehouse, and logistics teams to ensure efficient operations.
• Contribute to the overall success of the customer service team by supporting daily functions.

Skills & Requirements

• Confident in operating phone systems (experience with CISCO phones advantageous).
• Strong IT skills, particularly with Google Drive and related programs.
• A collaborative team player, willing to support cross-departmental initiatives.
• Clear and confident communicator, both written and verbal.
• Ability to multitask, work under pressure, and make sound decisions.
• Positive, customer-focused attitude with a proactive approach to problem-solving.
• Exceptional attention to detail and accuracy.

Qualifications & Experience

• Previous experience in customer service within industrial, commercial, or distribution sectors is desirable (though product knowledge can be taught).
• Familiarity with CRM systems is preferable.
• Experience dealing with couriers, including handling late deliveries, returns, damaged goods, and claims processes, is highly advantageous.

What We Offer

• Competitive salary (£26,000 - £28,000 per annum)
• 33 days holiday (including bank holidays)
• Free on-site gym for all staff
• Free on-site parking
• A supportive, family-run environment where your contribution makes a real impact