Control Room Operator

Bardwood Support Services Limited; Salford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment specialist firm is seeking a Control Room Operator in Salford, UK. The role involves planning and implementing schedules, monitoring alarms and CCTV systems, ensuring safety, and managing customer support requests. Candidates must possess a valid SIA licence and strong analytical and communication skills. The position offers a pay rate of £12.36 per hour and transitions to permanent placement after 12 weeks, along with various employee benefits.

Benefits

Sodexo retirement plan

Discounts at over 1,900 brands

Gym discount

24/7 employee assistance program

Qualifications

• Valid SIA licence DS / SG and CCTV Licence
• Able to produce clear and concise reports
• Competent in various operational systems

Responsibilities

• Plan and implement forward scheduling processes
• Monitor customer support requests and ensure timelines are met
• Maintain the integrity of the Control Room

Skills

Written communication

Analytical skills

Attention to detail

Time management

Negotiation skills

Customer service orientation

Effective communication

Organizational skills

Data management

Proactive planning

Tools

Operational systems

Job description

About the role

Title – Control Room Operator
Pay Rate – £12.36 per hour
Location – Salford
Shift Timings – Full time, Must be able to work days and nights

Are you ready to play a pivotal role in safeguarding people, property, and processes? We are seeking a Security Control Centre Operator to join our team and provide expert support to our group’s security operations. This is a dynamic position where professionalism, vigilance, and customer service excellence come together to ensure the highest standards of safety and efficiency.

What will you get in return?

Please note all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

Responsibilities

• Planning and implementation of forward scheduling / reaction to short notice cover requirements
• Ensure initial scheduling of new employees completed within an acceptable timeframe
• Monitor & supervise the delivery of customer support requests ensuring deadlines are met
• Assist in maintaining a safe working environment for all employees
• Assist in the monitoring of alarm and CCTV system providing appropriate response to un-planned events
• Remain alert at all times in the maintenance of the Control Room integrity and in the protection of its assets
• Complete all reasonable management requests
• Compete Rotas for all Sodexo sites
• Ensure Book On / Off and Welfare check calls are completed; Incident report writing for any incident that occurs to the highest level
• Escalate incidents where required
• Monitor Risk Watches to ensure officers in high risk locations are safe and well
• Monitor the mailbox continually throughout the shift
• Complete Penetration tests to the highest level

Qualifications

• Valid SIA licence DS / SG minimum and CCTV Licence
• Clear & concise written work including report writing
• Good Analytical skills
• Methodical and thorough approach to work maintaining attention to detail
• Able to prioritise workloads & manage time efficiently and effectively
• Data management & input
• Organised & able to take the initiative
• Negotiation skills
• Ability to communicate effectively with all levels of employees and customers
• Competent with different types of operational systems
• Any candidate must understand and thrive on working in a customer focused environment
• High personal standards; Able to proactively plan training activity / events and mitigate potential barriers to success
• Strong interactive communication skills
• Knowledge of TimeGate would be advantageous but full training will be given

About our company

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress.