Exam Customer Service Support - Remote

Medirest Signature; Remote; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking tech-savvy individuals for part-time Online Exam Customer Service Support. This remote role involves providing technical assistance during simulated exams, which typically occur three days a month. Candidates should be confident in troubleshooting, possess strong communication skills, and ideally be university students with customer service experience. Reliable internet access and a computer setup are required, along with a calm demeanor under pressure.

Qualifications

• Highly confident with general tech in Windows and Mac environments.
• Strong verbal communication skills and confident phone manner.
• Calm under pressure and quick thinking.

Responsibilities

• Provide real-time phone-based technical support to candidates.
• Troubleshoot live issues during exams.
• Guide candidates through practical workarounds without advanced software.

Skills

Customer service experience

Technical troubleshooting

Strong verbal communication

Confidence with Windows and Mac

Education

University students (1st to 3rd year)

Job description

Online Exam Customer Service Support | Part-Time | Remote Working

CER Education Recruitment is seeking confident and tech-savvy individuals to provide customer service support for one of our large Professional Assessment clients during live sittings of their Simulated Consultation Exams. The exams take place 9 months of the year Jan-June, and Sept-Nov. The exam days are typically the first week of the month, from Tuesday to Friday 8am-5pm.

Working with a small helpline team in conjunction with a larger live exam team, you'll support candidates taking the exam via the bespoke platform (for which you will have comprehensive training), helping troubleshoot real-time technical issues.

Role Overview

• Part time support, approximately three days per month
• Provide real-time phone-based technical support to candidates using our specially designed exam platform
• Troubleshoot live issues (e.g. login errors, firewall blocks, poor connectivity, sound problems).
• Guide candidates through practical workarounds - often without access to advanced software (e.g. no remote desktop access).
• Use a structured troubleshooting guide and training, as well as your own initiative to resolve issues quickly, as exams are strictly timed and cannot be paused.

Ideal Candidates include, but are not exclusive to, individuals who are:

• 1st to 3rd year university students in any degree, ideally with prior experience in customer service, helpdesk or call centre environments.
• Highly confident with general tech in Windows and Mac environments.
• Strong verbal communication skills and confident phone manner.
• Calm under pressure, quick thinking, and effective at multitasking with multiple applications and conversations at once.
• Comfortable using checklists, support logs, and communicating updates clearly to both users and internal teams.

Additional Info

• All work is remote (you will need a reliable internet connection and quiet working environment, as well as your own Mac or Windows laptop/PC).
• A second screen is preferred, as multiple applications are used at once.
• Other opportunities may be available to assist with training candidates on using the platform before exams and providing support to examiners marking exams.
• Training and access to support documentation will be provided.

If you are interested, please submit your CV