Customer Support Advisor

ROSE & YOUNG RECRUITMENT LTD; Daventry; Hybrid; GBP 27,000; Full time

Job summary

A specialized recruitment firm in Daventry is seeking a Customer Support Advisor to provide exceptional service and support within their technical department. You will manage communications, liaise with various teams, and ensure documentation standards are met. Successful candidates will have a GCSE education, experience in administration or customer service, and strong communication skills. This role offers a salary of £27,000 per annum, with hybrid working options available.

Benefits

Life Assurance

Pension

Cycle to Work scheme

Private Medical

Incapacity Benefits

Employee Assistance

Qualifications

• Education to GCSE level grade A‑C or equivalent is essential.
• Experience in an admin environment or similar is essential.
• Experience in a customer service focused department is required.

Responsibilities

• Provide excellent customer‑focused service.
• Liaise with External Sales, Contractors and Technical Departments.
• Monitor the technical e‑mail inbox regularly.

Skills

Customer-focused communication

MS Office

Time management

Technical information interpretation

Creative thinking

Education

GCSE level grade A-C or equivalent

Job description

Customer Support Advisor, Daventry

Salary £27,000 per annum

Hours: 9 am – 5 pm (1‑day remote working)

(Excellent company benefits – Life Assurance, Pension, Cycle to Work scheme, Private Medical, Incapacity Benefits, Employee Assistance)

As Technical Services Coordinator, you will provide support to clients, colleagues, and partner companies within our technical department. Your role will focus on ensuring the technical department runs effectively by checking and processing technical communications, delivering high‑standard documentation, and providing exceptional customer service.

Key Accountabilities

• Providing excellent customer‑focused service.
• Liaising with External Sales, Contractors and Technical Departments.
• Communicating via e‑mail/telephone.
• Monitoring the technical e‑mail inbox regularly.
• Proofreading and checking documentation.
• Preparation, processing, and distribution of specification‑associated technical documentation.
• Effectively managing and prioritising business‑critical projects to meet commercial deadlines.
• Tracking and documenting all correspondence to prospective clients.
• Creation of formal correspondences regarding technical document submissions.
• Providing general administrative advice and support to clients or colleagues.

Role Profile

Record and document departmental KPIs to the required standard. Ensure understanding of the company and department business plan and how they impact day‑to‑day responsibilities. Liaise and communicate with internal colleagues positively and proactively. Minimise complaints and, when they do arise, handle them efficiently and effectively. Ensure that internal and external communication is always professional, polite, informative and helpful.

Qualifications

Education to GCSE level grade A‑C or equivalent (essential).

Competencies & Pre‑Requisite Experience

• Experience working in an admin environment or similar (essential).
• Experience working within a customer service focused department (essential).
• Full understanding of an administration role, including good telephone manner, time management, high level of accuracy and attention to detail (essential).
• Good knowledge of common grammatical issues and professional sentence structure (essential).

Skills and Abilities

• Calm, clear and customer‑focused communication skills.
• Administration skills – competent user of MS Office.
• Ability to absorb, interpret and understand technical information.
• Ability to plan and organise time effectively, prioritising key activities and tasks.
• Ability to think and act creatively and innovatively to meet the needs of the business.
• Ability to build highly effective working relationships, both internally and externally.