Customer Support jobs in France

Job Title: Assistive Technology (AT) Trainer

Location: Remote Role (UK-Wide) with occasional Travel Required for Face 2 Face Training (Travel should be no further than 1 hour from your home address)

Salary: GBP28,546 per annum (Full Time Equivalent)

Job Type: Permanent, Full time (Part time and Flexible options available (pro rata)

Working Hours: Full time: 37.5 hours a week

Do you have a passion for helping people? Are you experienced or curious about how people learn best? Are you proactive, with good interpersonal skills? Are you looking for a job that can fit around your life?

About Study Tech:

Study Tech is a growing social enterprise dedicated to facilitating the academic performance of disabled students. Our mission is to break down barriers in education, making it a fulfilling and inclusive experience for every student.

Our focus is on providing students with the necessary assistive technology to support them in their studies, removing and reducing the impact of barriers to learning. We recognise everyone as unique and tailor learning to the individual. We believe that with the right tools and guidance, everyone can excel and confidently move forward to the next phase of their lives. Working with us you have the power to make a real difference in the lives of higher education students.

About the Role:

As an Assistive Technology Trainer, you will be instrumental in guiding higher education students through personalised assistive technology (AT) training to use a range of educational AT.

Working 1:1, you will make learning bespoke and highly effective. You will plan sessions tailored to individual needs and abilities and integrate study skills into your teaching.

This position is ideal for people with a teaching, education, social services, coaching and technology background.

Previous experience as an AT trainer is not essential, as we provide all the necessary training.

We are looking for people with exceptional interpersonal skills who enjoy working 1:1 with others and love finding solutions to help and support others.

This is predominantly a remote work position, however depending on your location, in some instances you might be required to travel within an hour distance from your home address to provide face to face training.

Key responsibilities:

* Deliver customised assistive technology tutoring
* Teach technology-enhanced study skills strategies for adult learners
* Collaboratively and independently arrange and manage appointments with students
* Efficiently manage personal calendar and administrative tasks
* Provide expert technical advice, guidance, and support
* Maintain punctuality and professionalism in all interactions

About you:

Person Specifications:

* Exceptional interpersonal skills, including understanding diverse perspectives, emotional intelligence and effective conflict resolution
* Ability to work effectively with diverse populations
* Strong organisational and decision-making abilities
* Competent in using IT with an aptitude for imparting knowledge empathetically
* Excellent communication skills, adapting information delivery to diverse learning nee
* Capacity to motivate, encourage, and patiently listen to students
* Being able to adapt and integrate flexibility into their scheduling
* Ability to develop trust and understanding with each student, recognising their unique experience and learning style
* Deliver engaging training and tailor sessions to every student
* Bring problem-solving skills and technical expertise to transform the educational experiences of students

Desirable (but not essential) experience:

* Prior experience in tutoring or teaching, preferably focusing on assistive technology or special education
* Hands-on knowledge of Assistive Technology for learning
* A higher education degree or knowledge of educational settings
* Proven track record of developing trust and influencing positive outcomes

Benefits:

* Comprehensive bonus structure
* 22 days of holidays a year + bank holidays. Additional unpaid holiday can be requested during summer holiday at company discretion
* Pension Scheme
* Flexible working hours
* A platform to make a significant impact on students' lives
* A flexible, supportive, inclusive, and dynamic work environment
* Opportunities for professional growth and development in a socially committed and conscientious environment

Please click APPLY to submit your CV for this role.

Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN may be suitable for this role.