Customer Service

Major Industrial; Telford; On-site; GBP 26,000; Full time

Job summary

A leading industrial company in Telford is looking for a Customer Service Administrator to support their small team. This role involves handling orders via phone and email, processing sales and purchase orders, and providing customer support. The ideal candidate will have experience in an administrative role, excellent customer service skills, and the ability to work independently. This full-time position offers a salary of £26k, 20 days of annual leave, and a company pension.

Benefits

20 days annual leave + bank holidays

Company Pension

Qualifications

• Minimum experience as an office administrator or similar role is essential.
• Strong customer service and communication skills are required.
• Ability to work independently without supervision is necessary.

Responsibilities

• Handle queries and complaints from consumers via phone and email.
• Provide administrative support to the Sales Team.
• Process sales and purchase orders.
• Raise claims with factories for damaged or faulty goods.
• Perform any other tasks as delegated by the Office Manager.

Skills

Previous experience as an office administrator

Good customer service skills

Able to work on own initiative

Knowledge of MS Office

Confident and outgoing

Excellent organisational skills

Good telephone manner

Reliable and committed

Ideally worked within a logistics role

Job description

Job Description

The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager.

Salary - £26k

Hours of work: Monday - Friday 9am-5pm

20 days annual leave + bank holidays

Company Pension

Responsibilities

• Dealing with queries and complaints from consumers via telephone and email.
• To provide administrative and customer support to the Sales Team
• Sales and purchase order processing.
• Raising claims with factories for damaged / faulty goods.
• Any other tasks delegated by the Office Manager

Skills and Experience

• Previous experience as an office administrator, office assistant or similar role
• Good customer service skills
• Able to work on own initiative without instruction
• Knowledge of MS Office
• Confident and outgoing.
• Excellent organisational skills
• Good telephone manner.
• Reliable and committed
• Ideally worked within a logistics role

We will carefully consider your application and advise you if we're able to progress with your application within 3 working days. If you do not hear from us within this time, your details won't be retained. If you're not successful on this occasion please continue to apply to future roles we advertise.

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.

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