puestos de Customer Support en Gran Bretaña

Service Controller Special Purpose Vehicle Company (Preston)
Salary: GBP32,000 GBP34,000 per annum (depending on experience)
Location: Preston Hours: 39 per week Permanent

Are you looking for a dynamic, customer-focused role within a leading special purpose vehicle company? We are currently seeking a Service Controller to join our Preston-based team. This is a fantastic opportunity to play a central role in a fast-paced service operation supporting specialist vehicles.

As a Service Controller, you ll be the key interface between our customers and engineers coordinating service requests, planning engineer workloads, and ensuring smooth operations across the board. You ll help manage the day-to-day running of our service centre, using tools like SAP to drive efficiency and deliver outstanding customer support.

• Handle and log customer service requests, taking full ownership from start to resolution.

• Schedule daily engineer workloads and coordinate job planning.

• Create job cards, raise notifications, and order required parts.

• Manage machines on contract maintenance and update planners.

• Ensure accurate job sheet processing and follow-up calls post-service.

• Provide timely and professional communication with customers and team members.

• Support onsite meetings and H&S initiatives.

• Monday to Thursday: 8:00am 4:45pm

• Friday: 8:00am 3:45pm

• (Includes a 45-minute unpaid break each day)

• Experience in a service coordination or scheduling role (automotive/engineering background is a plus)

• Strong organisational and communication skills

• SAP or similar system experience (preferred, not essential)

• A team player with a proactive, problem-solving mindset

• Salary: GBP32,000 GBP34,000 (depending on skills/experience)

• Bonus: Profit-Related Bonus Scheme (5% of basic salary)

• Holidays: 25 days plus Bank Holidays

• Pension: Personal Pension Scheme

  • 3.5% employee 5.5% employer contribution

  • 5% employee 7.5% employer contribution (after 3 months)

• Life Assurance: 5x basic salary (from day one)

• Extras:

  • Discount Shopping Portal

  • Free On-Site Parking

  • Cycle to Work Scheme

  • Employee Assistance Programme (EAP)

  • Access to Training & Development

  • Mental Health First Aiders on-site

Join a company that values technical excellence, service quality, and employee wellbeing. If you're ready to take the next step in your career and thrive in a role where every day is different, we d love to hear from you!

Apply now to become part of a respected leader in the special purpose vehicle industry.

INDKA