Customer Support jobs in United States

PERGOLUX Chalgrove, England, United Kingdom

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Über unsAbout usPERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe, North America and South America.If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!PERGOLUX ist ein schnell wachsendes E-Commerce-Unternehmen im Bereich Home & Garden, das hochwertige Pergolen entwirft, herstellt und verkauft. Gegründet in Norwegen, ist PERGOLUX bereits in über 15 Ländern in Europa, Australien, Nordamerika und Südamerika vertreten.Wenn du eine Leidenschaft für Logistik hast und in einem engagierten Umfeld mit großartigen Kolleg:innen arbeiten möchtest – dann bist du bei uns genau richtig!Your tasksDeine Aufgaben-Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.-Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution.-Coordination: Communicate with transport service providers to ensure seamless delivery processes.-Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system.-System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.-Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.-Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.-Community Management (Social Media): Engage with followers and respond to comments and messagesWhat you bringWas du mitbringst-Fluency in English (C1) for seamless communication in a global environment.-Proven experience in customer support (minimum 2 years), demonstrating a strong track record of success.-A passion for delivering exceptional customer service and exceeding customer expectations.-Strong communication and teamwork abilities to foster a supportive and collaborative team environment.-Exceptional self-organization and time management skills to stay ahead of goals.-A commitment to continuous learning, self-improvement, and process optimization.-Solid IT skills and adaptability to new systems and tools.What we offerWas wir anbieten-International Collaboration: Work closely with global cross-functional teams, including sales, customer service, marketing, and product teams.-Professional Development: Our company values continuous learning and development. You can expect support and resources to enhance your skills.-Significant Impact: Your work will directly contribute to our brand's growth and visibility, making a tangible difference in our market presence and customers satisfaction.-Dynamic Team: amazing colleagues who value and help each other grow!-Comprehensive Vacation Policy: Start with 27 vacation days (excluding public bank holidays), with an additional day for each year of service, up to 30 vacation days.-Hybrid Working: 80% on-site / 20% remote-Team Events: Participate in regular team events that foster connection and fun.-Free Snacks and Drinks: Stay energized with complimentary snacks and drinks available in the office.

• Seniority level
  Entry level

• Employment type
  Full-time

• Job function
  Other
• Industries
  Online and Mail Order Retail

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