Client Service Administrator

Hunter Savage; Lisburn; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading professional services firm in Northern Ireland is looking for a proactive Client Services Administrator to join their team. This role involves managing client queries, providing administrative support, and ensuring a smooth service delivery. Ideal candidates will have strong communication skills, a professional telephone manner, and excellent organisational abilities. The position offers a competitive salary, supportive team culture, and opportunities for career progression. This is a permanent, full-time role with hybrid working options.

Benefits

Competitive salary

Structured training

Opportunity for career development

Modern office environment

Supportive team culture

Qualifications

• Previous experience in a client services, customer support, or administrative role is necessary.
• Ability to manage sensitive conversations with empathy and discretion.
• Experience in professional services is desirable but not essential.

Responsibilities

• Act as a first point of contact for clients via phone, email, and written correspondence.
• Handle client enquiries professionally, ensuring accurate information.
• Maintain and update client records accurately on internal systems.
• Ensure compliance with data protection and confidentiality requirements.

Skills

Strong communication skills

Excellent organisational skills

IT confident

Professional telephone manner

Team-oriented

Tools

Microsoft Office

CRM systems

Job description

We are hiring for our client, a well-established professional services firm, who are seeking a proactive and customer-focused Client Services Administrator to join their growing team. This role is ideal for someone who enjoys working with people, managing client queries, and supporting service delivery in a structured, professional environment.

The Top 3 Things to Know About this Job

1. Client-facing role with variety and responsibility
2. Hybrid working – one day working from home
3. Join a stable, supportive professional services business with long-term career prospects

The Role

• Act as a first point of contact for clients via phone, email, and written correspondence
• Handle client enquiries professionally, ensuring accurate information and timely responses
• Support clients throughout their service journey, maintaining clear and empathetic communication
• Maintain and update client records accurately on internal systems
• Request, track, and organise client documentation
• Liaise with internal teams to ensure client matters progress efficiently
• Prepare correspondence, reports, and client updates
• Ensure compliance with internal procedures, data protection, and confidentiality requirements
• Assist with diary coordination, appointments, and follow-up actions
• Provide general administrative support to ensure smooth day-to-day operations

The Person – What We’re Looking For

• Previous experience in a client services, customer support, or administrative role
• Strong communication skills with a calm, professional telephone manner
• Excellent organisational skills and attention to detail
• Confident managing sensitive conversations with empathy and discretion
• Ability to prioritise workload and work to deadlines
• IT confident, with experience using Microsoft Office and CRM-style systems
• Team-oriented, proactive, and solutions-focused
• Experience in professional services is desirable but not essential

The Reward – What’s in it for You?

• Permanent, full-time role
• Hybrid working: 1 day WFH per week
• Competitive salary depending on experience
• Supportive team culture with structured training
• Opportunity to develop a long-term career in professional services
• Modern office environment and clear processes

Next Steps – Why Hunter Savage

Hunter Savage is a specialist recruitment consultancy working across the business support sector. For more information or to apply for this Client Services Administrator role, contact Nuala McClinton for a confidential discussion.