Housing Officer

TRI Consulting Ltd; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A large Housing Association in Camden Town seeks a Housing Officer to provide holistic management services to residents. Responsibilities include managing tenancies, ensuring customer satisfaction, and collaborating on repairs. The ideal candidate will have strong communication skills and experience in Social Housing. This role is crucial for improving resident well-being and maintaining safe living conditions.

Qualifications

• Previous experience working as a Housing Officer or in general Social Housing.

Responsibilities

• Provide a personal holistic housing management service to residents.
• Ensure effective rent and service charge collection and debt management.
• Manage void properties and landlord repairs.

Skills

Excellent communication skills

Commitment to customer experience

Job description

Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents.

Responsibilities:

• Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately.
• Take ownership of your work and support residents to deliver a quality service.
• You will influence others and advocate effectively for your residents to get the job done.
• You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
• Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
• Look for opportunities to continually improve the service and anticipate the needs of your customers.
• Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy.
• Manage void properties to be ready to let including specifying work orders on standard voids.
• Manage landlord repair.
• Work with Asset Management colleagues to resolve complex repairs in a timely manner.
• Complete all actions required to ensure effective rent and service charge collection and debt management.
• Identify customer support needs and work with partners to make sure customers are safe in their homes.
• Identify over‑crowding or under‑occupation and work with your customer to help them move to a more suitable home.
• Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks.
• Complete all FRA actions as directed.

Skills and experience:

• Excellent communication skills and a commitment to providing the best possible customer experience.
• Previous experience working as a Housing Officer or general Social Housing experience.