Software Support Analyst

Unity Five Ltd.; Exeter; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading software development house in Exeter seeks a technical support specialist to assist clients with software and hardware issues. Responsibilities include answering support calls, configuring devices, and assisting with development testing. The ideal candidate should possess high technical expertise and excellent communication skills. The role offers a competitive salary, benefits like private healthcare, and a friendly office environment with perks such as summer BBQs and quarterly socials.

Benefits

Competitive salary

Private healthcare

Death in service benefit

Pension scheme

Quarterly socials

Friendly office environment

Parking space

Qualifications

• High levels of technical expertise required.
• Ability to communicate technical information effectively to non-technical individuals.
• Genuine desire to provide exceptional customer service.

Responsibilities

• Answer support calls and emails regarding software and hardware systems.
• Assist clients with local computer/device issues affecting systems.
• Configure mobile devices and printers.
• Set up new client accounts.
• Help software developers with system development and testing.
• Administer internal support systems.
• Assist with company administrative functions.
• Cover helpdesk out of hours on a rota basis.

Skills

Technical expertise

Excellent communication skills

Problem solving

Job description

Location

Woodbury (We are based in a lovely barn conversion in the countryside between Exeter and Exmouth. You will need your own transport to get to us)

About UnityFive Limited

UnityFive Limited is a well- established, leading software development house with a market leading, mission - critical SAAS offering and outstanding customer support.

We are looking forward to celebrating our 10th birthday next year. We are going through rapid and sustained growth - we've doubled in size in 18 months, and actively reinvesting profits to support future growth. We have fast become market leaders in our sector and are doing everything in our power to keep it that way as well as breaking into new markets. We are currently recruiting across all areas of the business.

Our customers are reliant upon our software for the day to day running of their businesses and need reliable, fast support. We regularly receive glowing testimonials about the level of support we provide and are looking an additional team member to help support our fast expanding customer base.

The successful candidate will have high levels of technical expertise, the ability to communicate technical information to non-technical people and a genuine desire to provide the best possible service.

Responsibilities

• Answering support calls and emails relating to the company’s software and hardware systems within agreed SLA's.
• Assisting clients with local computer/device issues that affect the company’s systems.
• Configuring mobile phones and printers.
• Configuring new client accounts.
• Assisting software developers with system development, testing and bug fixes.
• Administering internal support and client management systems.
• Assisting with company administration functions.
• Covering the helpdesk out of hours on a rota basis.

Benefits

We are offering a competitive salary package in line with experience, Private Healthcare with activity perks, death in service benefit, pension scheme. We offer pizzas on a Tuesday, quarterly socials and company communications, friendly, supportive office environment, summer BBQs, Christmas party Nintendo switch, foos-ball table, parking space.