Customer Support Representative - UK ( Evenings and Weekends)

Neko Health; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare innovation company based in London is seeking a dedicated Customer Support Representative to join their team, focusing on evening and weekend shifts. The role involves managing customer communications, delivering exceptional service, and proactively resolving issues. Ideal candidates should have experience in customer-centric environments and excellent communication skills. This company offers a dynamic work atmosphere aimed at fostering growth and development in customer-first healthcare.

Qualifications

• Experience in a customer-first environment such as ecommerce, sales, or hospitality.
• Exceptional problem-solving skills with a focus on customer satisfaction.
• Ability to embody the brand's tone and voice.

Responsibilities

• Manage customer communication channels including phone, email, chat, and social media.
• Provide prompt and exceptional service to customers.
• Proactively resolve issues before they arise.
• Champion customer feedback across teams.

Skills

Excellent written and verbal communication skills in English

Empathy

Curiosity

Boldness

Prior experience in customer-first environment

Knowledge of CRM software

Tools

Front

Zendesk

Job description

We're looking for a dedicated and driven individual to join our growing team at Neko Health as a Customer Support Representative, focused on evening and weekend shifts . In this role, you'll play a key part in shaping a new standard of customer-first healthcare. We're looking for someone who thrives in a fast-paced environment, embraces challenges, and is eager to help build something truly transformative. This position is based in London and offers a unique opportunity to be part of a mission-driven company at the forefront of healthcare innovation.

Responsibilities

• Ownership of customer communication channels including phone, email, chat, and social media
• Provide prompt and exceptional customer service to existing and prospective customers
• Delight customers and proactively resolve issues before they reveal themselves
• Troubleshoot and resolve customer issues, while ensuring customer satisfaction
• Embody our brand tone and voice across channels
• Be an internal champion for the customer, relaying testimonials and feedback to teams across the company. Excellent written and verbal communication skills in English
• Others have described you as empathetic, curious, and bold
• You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality
• Your former managers can vouch for you and provide excellent references
• Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus

We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you! Please note : we perform background and reference checks as part of our interview process.

Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company with headquarters in Stockholm and over 300 employees across Europe.