Veterinary Receptionist

Animal Welfare League Qld; Bradford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A not-for-profit animal welfare organization in the UK seeks a part-time Veterinary Receptionist to support its veterinary team. Key responsibilities include managing incoming calls, providing excellent customer service, and handling various administrative tasks. Candidates should have at least 2 years of relevant reception experience and a solid affinity for animals. A competitive salary and a supportive team environment are offered, along with employee discounts and an assistance program.

Benefits

Competitive remuneration package

Employee Assistance Program

Employee discounts on veterinary services

Supportive team culture

Qualifications

• Current Driver's Licence required.
• Experience in a high-volume customer service environment is essential.
• Strong IT skills are necessary.

Responsibilities

• Answer incoming calls and transfer to departments.
• Provide customer service and set appointments.
• Assist with documentation and invoice preparation.
• Manage reception area ensuring it's clean and tidy.
• Comply with all OH&S guidelines.

Skills

Strong communication and interpersonal skills

Customer service experience

Attention to detail

Ability to work independently and in a team

Affinity with animals

Education

2+ years of experience in administrative and reception roles

Tools

Microsoft Office Suite

Job description

Not-for-Profit | Receptionist - Part-time | Animal Care Award rate from $28.12 - $30.68

About Us

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity

Are you looking for a rewarding career? AWLQ is currently looking for a part-time Veterinary Receptionist to join our Brisbane Community Veterinary Clinic. In this role, you’ll support the veterinary team in providing the highest level of customer service and care to our customers and their animals. We have between 19 - 28.5 hours available; the days of work can be flexible depending on your availability.

You’ll be working with a team of highly skilled and passionate professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about directly impacting animal welfare, we’d love to talk to you.

Key Responsibilities

• Answer incoming calls with strong professionalism and accurate information.
• Transfer calls to the relevant department.
• Provide strong face-to-face customer service and facilitate appointment setting.
• Facilitate the impounding and reclaiming of animals.
• Ensure the register balances are reconciled at the end of each day.
• Assist with preparing invoices and other documentation, as well as document management.
• Replacing merchandise in the Rehoming store.
• Complete a variety of general administrative duties.
• Responsible for opening and closing the reception area and ensuring it is clean and tidy.
• Comply with all OH&S guidelines to ensure high standards of personal care are maintained.
• Ensure issues are addressed and conflicts resolved with a high degree of customer support.
• Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.

Essential Requirements

• Current Driver’s Licence.
• Strong experience in a high-volume customer service environment.
• A minimum of 2+ years of experience in administrative and reception roles.
• Intermediate Microsoft Office Suite and IT systems ability (minimum).

Essential Skills And Attributes

• Strong communication and interpersonal skills combined with the ability to resolve customer issues.
• Demonstrated affinity with animals.
• Demonstrated ability to work well with all levels of the team and wider organisation.
• Ability to work independently as well as effectively contribute in a team environment.
• Strong attention to detail.

We Offer

• A competitive remuneration package.
• Access to an independent Employee Assistance Program.
• Employee discounts on veterinary services.
• A supportive and collaborative team culture with a strong focus on mentoring and growth.

How To Apply

Please submit your application, including your CV and a cover letter outlining your relevant experience. Applications will be reviewed as they are received, and the position will close once we have found our ideal candidate.

Apply Now