German Customer Service Advisor

Workshop Recruitment; North Baddesley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a German Speaking Customer Support Advisor in North Baddesley. This role requires delivering high-quality customer service across various digital channels, including phone and email. Ideal candidates will have extensive customer service experience and be native German speakers. This is a 6-month contract offering £13 per hour and a flexible work schedule with some weekend work. The workplace provides an amazing environment with free refreshments and snacks.

Benefits

Breakfast supplied daily

Free parking

Free refreshments and snacks

Casual dress code

Qualifications

• Proven experience in delivering high-quality customer service.
• Ability to work collaboratively with teams.
• Experience in a fast-paced environment.

Responsibilities

• Respond to customer enquiries via various digital channels.
• Ensure queries are resolved quickly and efficiently.
• Follow processes for returns and exchanges.
• Collaborate with teams to improve customer service ratings.

Skills

Native German speaker

Attention to detail

Positive approach

Creative thinking

Customer service experience

Job description

Overview

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a native German speaker is required. The role would start in February and is a 6-month contract initially.

Main Duties

• Reply to customer enquiries via a digital ticketing system through a range of channels
• Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
• Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
• Work collaboratively with teams across the business to uphold and improve customer service ratings

Skills and Knowledge

• Native German speaker
• Great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency
• Positive approach and creative thinker
• Enthusiastic and self-motivated
• Extensive customer service experience

Salary, Hours and Benefits

£13 per hour
37.5-hour week
6-month contract
Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
Office based, amazing working environment
Breakfast supplied daily
Free parking
Free refreshments and snacks
Casual dress code