Customer Support jobs in United Kingdom

Covering Warwickshire, Worcestershire & Herefordshire

Salary: Competitive

Contract: Permanent

Department: Construction Sales

Reporting to: Sales Director

A well established, privately owned construction equipment dealership, representing a globally recognised manufacturer of construction, industrial, and waste and recycling machinery, is seeking an experienced Area Sales Manager following an internal promotion.

This is a customer facing field sales role, responsible for promoting and selling a comprehensive range of construction machinery and related products within a defined regional territory. You will build long term customer relationships, present tailored equipment solutions and work closely with the manufacturer and internal teams to deliver a first class customer experience.

The business is an owner managed, profit making organisation and one of the most progressive dealerships of its kind in the UK. It specialises in the sales and customer support of construction, industrial and waste and recycling equipment, with a strong reputation for product quality, service excellence and long term customer partnerships.

The company fosters a high energy, performance driven culture where flexibility, commitment and accountability are essential to maintaining its position as a dealer of choice.

• Build strong and positive relationships with new and existing customers
• Develop and document detailed knowledge of customer businesses and technical requirements
• Feedback key customer and market information to the wider business
• Prepare customer quotations for machinery using internal sales systems and mobile sales applications, including additional options such as:
• Service and repair and maintenance contracts
• Machine attachments suitable to the application
• Finance solutions
• Insurance products
• Carry out full appraisals on used equipment
• Complete full machine specifications on all orders, including all relevant customer information
• Ensure all attachment requirements are included to meet customer needs
• Carry out on site machine demonstrations and installations
• Drive construction machinery sales and profitability in line with business objectives
• Monitor customer account facility status and support payment collection
• Maintain accurate CRM records to enable effective forecasting
• Meet and exceed customer service expectations
• Maintain strong communication internally and externally
• Complete all administration accurately and within agreed timescales
• Contribute to overall business success through teamwork and effective communication
• Provide appropriate reporting to management
• Carry out all work in line with company health and safety policies and company procedures
• Undertake any other duties required to fulfil the role

Essential:

• Proven track record of sales within the construction sector or a similar industry
• Strong commercial awareness and customer problem solving skills
• Ability to understand and follow customer buying decisions and needs
• Demonstrable experience in sales call planning and forecasting
• Skilled in consultative sales questioning techniques
• Proven ability to deliver sales results through relationship based selling

• Strong team player with the ability to deliver results under pressure and to deadlines
• Quality focused approach
• Reliable, trustworthy and professional
• Ability to work on own initiative while managing multiple customer demands
• Clear and effective communicator at all levels, both written and verbal
• Positive, cooperative and flexible approach
• Self motivated and customer focused
• Clean driving licence and good driving record
• Fork Lift Truck driving licence desirable

• Competitive base salary
• Excellent uncapped commission and OTE structure
• Company car
• Remote working
• Health insurance
• Full IT package
• Expenses account
• Pension scheme
• Ongoing training and development with clear career progression

• Base salary: £45,000 to £60,000
• Realistic OTE: £80,000 to £120,000
• Top performer OTE: £150,000 plus on an uncapped commission scheme

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.