Service Engineer

Dunext; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading solar technology firm is looking for a dedicated Technical Support Specialist to provide customer service and product training. You will manage after-sales tickets, oversee spare parts, and collaborate with various teams to enhance product quality. The ideal candidate will have at least 2 years of experience in energy storage products and a strong technical background. Fluency in local language and English is required, along with a passion for tackling new challenges in a dynamic environment.

Qualifications

• Strong knowledge of solar electronic products and after-sales support.
• More than 2 years of experience in energy storage product service.
• Local electrician's certification preferred.

Responsibilities

• Oversee customer training for product installation and maintenance.
• Handle after-sales tickets and improve product quality.
• Manage product spare parts and ensure timely delivery.

Skills

Technical support

Customer service

Problem-solving

Communication

Technical knowledge of solar products

Education

Technical degree in electrical engineering or related field

Job description

Responsibilities

• Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;
• Handle after-sales ticket of the products and close ticket, improve product quality via customer feedback and ensure customer satisfaction;
• Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defective parts, etc.;
• Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;
• To identify product and technical problems remotely and then provide relevant advice and solutions;
• Ensure that technical customer service care is high quality for all local business partners and end customers;
• Document all cases, inquiries, developments, changes, and resolutions on the internal database;
• On-site visits to troubleshoot PV systems and conduct follow-up duties with customers;
• Collaborate with Sales, Presales, Product Solutions and Product teams.

Qualifications

• Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.
• A technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering.
• More than 2 years of energy storage product service experience (Local electrician's certificate is preferred).
• Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies.
• Local language and English are a must.
• Willing to learn and enthusiastic about taking on new challenges. Technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.