Service Engineer

Dunext; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renewable energy company is seeking a skilled Technical Support Specialist to provide training, manage after-sales support, and troubleshoot solar products. You will manage customer relationships by collecting feedback to improve product quality. A technical degree in a relevant field and over two years of experience in energy storage services are essential. Enthusiasm for learning and excellent communication skills in English and the local language are required. This role is crucial in ensuring high-quality customer experiences.

Qualifications

• Strong knowledge of technical and after-sales support for solar products.
• Experience in energy storage product service is essential.
• Fluent in local language and English.

Responsibilities

• Provide customer training and handle after-sales tickets.
• Manage product spare parts and ensure quality service.
• Troubleshoot issues and document all interactions.

Skills

Technical customer service

Customer requirement collection

Problem identification and resolution

Collaboration with teams

Documentation

Education

Technical degree in power, renewables, solar, or electrical engineering

Job description

Responsibilities

• Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;
• Handle after-sales ticket of the products and close ticket, improve product quality via customer feedback and ensure customer satisfaction;
• Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defective parts, etc.;
• Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;
• To identify product and technical problems remotely and then provide relevant advice and solutions;
• Ensure that technical customer service care is high quality for all local business partners and end customers;
• Document all cases, inquiries, developments, changes, and resolutions on the internal database;
• On-site visits to troubleshoot PV systems and conduct follow-up duties with customers;
• Collaborate with Sales, Presales, Product Solutions and Product teams.

Qualifications

• Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.
• A technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering.
• More than 2 years of energy storage product service experience (Local electrician's certificate is preferred).
• Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies.
• Local language and English are a must.
• Willing to learn and enthusiastic about taking on new challenges. Technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.