Customer Support jobs in United Kingdom

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Are you an outgoing, dynamic, and inquisitive sales professional who thrives on winning the next deal and building lasting customer relationships? Infios is seeking a high-energy Senior Account Manager to increase annual spend within an existing portfolio of enterprise customers by promoting the full products and services.

In this role, you will work closely with customers and internal teams, attending meetings, uncovering pain points, shaping compelling proposals, and using Salesforce CRM to track all activity and maintain accurate customer data. As the customer advocate, you will collaborate across departments to ensure full alignment and support for the Existing Business Account Strategy.

• Deliver revenue and profit margin targets by driving increased order intake from named customers, proactively identifying new opportunities within existing accounts, and consistently progressing deals through the full sales cycle.
• Build and nurture a strong network of executive-level contacts
• across Operations, Distribution, Finance, and IT, establishing trusted relationships that support long-term account development and create access to strategic decision-makers.
• Develop three-year investment strategies and maintain comprehensive account plans that align customer objectives with Infios solutions, enabling effective planning, informed decision-making, and maximised cross-sell and upsell opportunities.
• Accurately report sales progress and forecast revenue through disciplined pipeline management, while applying deep solution knowledge to position and differentiate value against competitors.
• Maintain high standards of customer service and relationship management, acting as a reliable advisor who represents customer interests within the business and advocates Infios's propositions confidently to client stakeholders.
• Drive strong customer engagement by encouraging participation in events, strengthening partnerships, and securing high-quality customer references that support new business development and broader organisational growth.

• Proven track record in selling enterprise software solutions within supply chain, logistics, retail, or discrete manufacturing, with a minimum of four years’ account management experience and responsibility for £250,000+ annual spend.
• Strong consultative, solutions-led sales expertise with consistent achievement of sales targets, supported by excellent communication and confident presentation skills.
• Ability to develop executive-level relationships, challenge customer thinking, build compelling commercial cases (ROI, margin analysis, cost justification), and influence strategic direction.
• Solid understanding of warehouse and supply chain operational processes and technologies (ERP, WMS, TMS, OMS), combined with strong business acumen and familiarity with Salesforce CRM and Microsoft Office applications.
• Highly organised self-starter with strong prioritisation skills, disciplined pipeline management, and a growth mindset demonstrated through ongoing personal and professional development.
• Customer-oriented team player with a positive, can-do attitude, a willingness to learn from others, and a passion for improving customer operations through innovative technology.

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on the journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com

This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.