Service Team Leader

Prime Appointments Ltd; Bishop's Stortford; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading provider of medical devices in Bishop's Stortford seeks a Technical Service Team Leader to oversee a skilled team responsible for supporting diagnostic and surgical equipment. This pivotal role involves enhancing service performance, ensuring compliance with regulatory standards, and managing hands-on technical support. Ideal candidates will possess strong leadership skills and a background in electronics or biomedical engineering. The company offers a rewarding environment and opportunities for career advancement.

Benefits

Excellent pension

25 days holiday

Qualifications

• Experience supervising or managing a service/technical support team.
• Strong technical background, ideally in electronics or biomedical engineering.
• Ability to identify and act on service improvement opportunities.
• Understanding of compliance and the medical device industry.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, supervise and support the Technical Service Team.
• Coordinate and assist with repairs and technical support for medical equipment.
• Monitor team performance and implement strategic changes.
• Ensure service delivery aligns with medical device regulations.
• Collaborate with internal departments to meet business goals.

Skills

Leadership experience

Technical background in electronics or biomedical engineering

Problem-solving abilities

Compliance and quality systems knowledge

Communication skills

Job description

Service Team Leader - Medical - £40,000 + Excellent Pension + 25 Days Holiday - Bishop's Stortford

Are you a hands‑on team leader with a background in technical service, engineering, or medical devices? We're working with a well‑established and highly respected provider of precision medical instruments used across clinics, hospitals, and research environments globally. Due to continued growth, they are seeking a Technical Service Team Leader to join their UK‑based service operations.

In this key role, you'll lead a small but skilled team of technical service engineers supporting industry‑leading diagnostic and surgical equipment. Reporting directly to the Service Manager, the

Technical Service Team Leader will play a vital part in driving service performance, delivering exceptional customer support, and maintaining compliance with regulatory and quality standards.

Key Responsibilities

• Lead, supervise, and support the Technical Service Team to ensure efficient day‑to‑day operations.
• Coordinate and provide hands‑on assistance with repairs, commissioning, and technical support for specialist medical equipment.
• Monitor team performance, identify areas for improvement, and implement strategic changes.
• Ensure service delivery aligns with medical device regulations and internal QMS protocols.
• Collaborate cross‑functionally with internal departments to meet wider business goals.

What We're Looking For

• A natural leader with experience supervising or managing a service/technical support team.
• Strong technical background—ideally in electronics, biomedical engineering, or a similar field.
• Confident problem‑solver with the ability to identify and act on service improvement opportunities.
• Clear understanding of compliance, quality systems, and the medical device industry.
• Excellent communication and interpersonal skills.

Why Apply?

This is a fantastic opportunity to lead from the front in a dynamic, technical environment where quality and precision are paramount. You'll be joining a company with a long‑standing reputation in the healthcare and ophthalmic sectors, offering genuine long‑term progression and the chance to shape the future of their service delivery model.

If you're an experienced Technical Service Team Leader (or ready to step up into one), and you're looking to work with a premium medical device product range in a structured, supportive environment — we want to hear from you.

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