Sales Support/Customer Service Advisor

Lucy Group Head Office; Sowerby Bridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering firm located in Sowerby Bridge is looking for a candidate to manage complex customer orders. You'll coordinate with internal departments and support the sales process while ensuring exceptional customer service. The role demands excellent communication skills and a strong commitment to customer satisfaction, with a focus on managing all elements of the order fulfilment and contract review process.

Qualifications

• Proven experience coordinating complex customer orders.
• Experience working in a busy office environment.
• Excellent communication and interpersonal skills at all levels.

Responsibilities

• Manage the end-to-end order process and engage with customers.
• Identify and monitor terms and conditions of orders/contracts.
• Oversee internal contract review processes.

Skills

Contract management

Problem solving

Customer service

Delegation skills

Troubleshooting

Education

Degree or equivalent level

Tools

Microsoft Office

D365

Job description

Job Purpose

Work with a cross‑functional team of sales, business development and tendering engineers to support the sales order process. Customer interface from initial customer enquiry to order delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, customer deadlines, internal business targets and always provide exceptional customer service.

Business Overview

Part of Lucy Group, Lucy Electric is a global leader in intelligent secondary power distribution. Lucy Electric EV Infrastructure Ltd is a newly formed business entity that brings our 125‑year heritage in switchgear to the world of e‑mobility.

We support a range of customers – particularly Independent Connection Providers (ICPs) and Charge Point Operators (CPOs) – with innovative, future‑ready infrastructure to support EV charging. From package substations and ultra‑high‑capacity feeder pillars for supercharging hubs, to compact residential units designed for driveways, every product is engineered for safety, built to handle tomorrow’s loads, and smart enough to integrate seamlessly with modern monitoring systems.

Lucy Electric is not only engineering the grid for the EV era but powering the future of e‑mobility.

Job Dimensions

The role will be based at Sowerby Bridge, West Yorkshire, travel within the UK may be required from time to time.

Key Accountabilities

• Receive complex customer orders and contracts and manage the internal contract review process through to a successful conclusion
• Identify and monitor terms and conditions of the order / contract highlighting and escalating within the business as required
• Ensure that all elements of the order or contract are identified and achieved and that all internal procedures are followed
• Manage the end‑to‑end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem‑solve any potential issues in achieving the customer requirements

Minimum Qualifications, Knowledge, and Experience

• Proven experience coordinating complex customer orders
• Experience of working in a busy office environment
• Contract management
• Delegation skills
• Problem solving
• Troubleshooting
• Educated to a degree level or an equivalent level

Behavioural Competencies

• IT literate with excellent Microsoft Office knowledge (including D365)
• Excellent communication and interpersonal skills at all levels
• Highly organized with good time management skills and attention to detail
• Tenacious and willing to go the extra mile where required
• Self‑driven - can work independently and collaboratively as part of a team
• Build good relationships with internal/external customers
• Have a strong "customer comes first" focus