Customer Experience Executive — Sustainability Focus

Cast UK Limited; Greater London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading eco-friendly packaging company is seeking a Customer Service Executive in Greater London. This role involves providing exemplary customer support, managing orders, and collaborating with various teams to enhance customer experiences while promoting sustainability. Candidates should have prior customer service experience, be well-organized, and possess strong communication skills. The position offers opportunities for career growth in a supportive environment that values contribution to sustainability efforts.

Benefits

Career Growth & Development

Supportive & Purpose-Driven Environment

Qualifications

• Previous experience in customer service, ideally within a small business or B2B product distribution environment.
• Familiarity with Sage X3 or similar accounting system preferred.
• Hardworking, persistent, and passionate about providing exceptional customer support.

Responsibilities

• Process and manage orders via the website and accounting system.
• Assist customers over phone, email, and live chat regarding products and services.
• Resolve customer issues, queries, complaints, and delivery matters.

Skills

Excellent attention to detail

Strong verbal and written communication skills

Intermediate to advanced Excel skills

Ability to multitask under pressure

Interest in sustainability

Education

Educated to minimum A-level standard

Tools

Sage X3

CRM systems

Job description

A leading eco-friendly packaging company is seeking a Customer Service Executive in Greater London. This role involves providing exemplary customer support, managing orders, and collaborating with various teams to enhance customer experiences while promoting sustainability. Candidates should have prior customer service experience, be well-organized, and possess strong communication skills. The position offers opportunities for career growth in a supportive environment that values contribution to sustainability efforts.