Electronics Customer Quality Engineer: Claims & Root Cause

Bluegate Consulting; Oldham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global semiconductor organization is urgently seeking a Customer Quality Engineer to join their Oldham-based team. This is a remarkable opportunity for an experienced individual with an electronics background, passionate about problem-solving and customer satisfaction. The role involves managing customer claims from start to finish, ensuring timely resolutions, and maintaining clear communication with customers. The ideal candidate will collaborate with cross-functional teams to identify root causes and implement corrective actions, driving continuous improvement in customer support.

Qualifications

• Experienced in handling customer claims and managing customer communications.
• Technically minded with a strong problem-solving ability.
• Passionate about customer satisfaction and continuous improvement.

Responsibilities

• Handle customer claims from receipt to closure.
• Ensure claims are resolved effectively and on time.
• Work with colleagues to identify root causes and implement corrective actions.

Job description

A global semiconductor organization is urgently seeking a Customer Quality Engineer to join their Oldham-based team. This is a remarkable opportunity for an experienced individual with an electronics background, passionate about problem-solving and customer satisfaction. The role involves managing customer claims from start to finish, ensuring timely resolutions, and maintaining clear communication with customers. The ideal candidate will collaborate with cross-functional teams to identify root causes and implement corrective actions, driving continuous improvement in customer support.