Customer Success Executive

Tony Beal Ltd; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A textile manufacturing company located in Scotland is seeking a Customer Success Executive to manage customer interactions from inquiry to delivery. This role requires strong communication skills and involves close coordination with sales, operations, and logistics. The ideal candidate will have prior experience in customer success or sales support and a proactive approach to enhancing customer satisfaction. This position is based in the Cumbernauld office and offers an opportunity to contribute to sales growth and improve commercial processes.

Qualifications

• Experience in customer success, sales support, or commercial administration.
• Comfortable coordinating across departments in a fast-paced environment.
• Ability to manage multiple tasks with accuracy.

Responsibilities

• Manage customer enquiries, quotations, and order processing.
• Coordinate with Sales, Operations, and Logistics for deliveries.
• Maintain customer records, pricing, and CRM data.

Skills

Strong communication skills

Relationship-building skills

Organisational skills

Attention to detail

Proactive customer-focused approach

Job description

Customer Success Executive

Tony Beal Ltd is a manufacturer of commercial textile products for a number of industries, including oil & gas, defence, modular, construction, airmotive, automotive, transportation, leisure, agriculture, engineering & construction. Located in Glasgow with over 70 employees, we have a fleet of sales vans which cover most of mainland Britain.

About the Customer Success Executive role

• Working in our Cumbernauld office 5 days a week
• Acting as a primary point of contact for customers throughout the enquiry-to-delivery process.
• Ensuring all customer requirements are understood, documented, and translated accurately into orders.
• Coordinating closely with Sales, Operations, Production, and Logistics to keep projects on track.
• Supporting junior team members and helping maintain consistent commercial processes.
• Driving customer satisfaction through proactive communication, accuracy, and efficient service delivery.
• Contributing to sales growth by nurturing relationships and identifying improvement opportunities.

Responsibilities

• Manage customer enquiries, quotations, and order processing.
• Coordinate with Sales, Operations, and Logistics to ensure accurate and timely delivery.
• Maintain up-to-date customer records, pricing, and CRM data.
• Provide clear communication and issue resolution for customers.
• Support and mentor junior team members within the commercial support function.
• Contribute to improving commercial processes and customer experience.
• Assist in preparing proposals, forecasts, and customer documentation.

Qualifications

• Experience in customer success, sales support, or commercial administration.
• Strong communication, relationship-building, and organisational skills.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Comfortable coordinating across departments in a fast-paced environment.
• Positive, proactive, and customer-focused approach.

If this Customer Success Executive role is of interest to you, please click apply now below.