Ecommerce Admininstrator

wholesale Handbags ltd; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent retail company in Manchester is seeking an E-commerce Administrator to optimize online store operations. This full-time role requires overseeing product listings, managing customer inquiries, and ensuring timely order processing. Ideal candidates will have e-commerce experience and proficiency with platforms like Shopify. The company offers a casual dress code, flexible hours, and on-site parking with a competitive hourly wage ranging from £12.21 to £12.25. Immediate start available.

Benefits

Casual dress

Flexitime

On-site parking

Qualifications

• Proven experience in e-commerce operations, administration, or similar roles.
• Strong understanding of online retail processes and fulfilment workflows.
• Excellent written and verbal communication skills.

Responsibilities

• Upload and maintain product listings for the online store.
• Process and monitor all online orders and customer inquiries.
• Generate weekly reports on sales and customer service performance.

Skills

E-commerce operations experience

Proficiency with Shopify

Problem-solving skills

Customer service skills

Attention to detail

Technical skills

Tools

CMS tools

Photo editing software

Excel/Google Sheets

Job description

Job Description

Position: E-commerce Administrator.

Job Type: Full-time, Permanent.

Work Location: In person.

Overview

We are seeking a detail-oriented and tech-savvy E-commerce Administrator to support the day-to-day operations of our online store(s). The ideal candidate will ensure products are accurately listed, orders are processed efficiently, and customer queries are handled promptly. This role is vital in maintaining smooth, efficient, and customer-focused e-commerce operations.

Key Responsibilities

Product Management

• Upload, update, and maintain product listings (titles, descriptions, images, pricing, inventory).
• Optimise product descriptions and metadata for SEO and customer engagement.
• Ensure product photography meets brand standards and upload quality images.
• Organise and maintain product categories, tags, filters, and attributes for improved user navigation.
• Monitor stock levels, update stock availability, and coordinate with inventory or warehouse teams.
• Conduct regular audits of product listings to ensure accuracy and consistency across platforms.
• Assist in preparing new product launches and promotional updates.

Order & Customer Management

• Process and monitor all online orders, returns, exchanges, and cancellations.
• Ensure orders are dispatched in a timely manner and follow up with warehouse/logistics teams as needed.
• Provide proactive communication to customers regarding order status, delays, or issues.
• Handle customer inquiries, complaints, and requests via email, phone, chat, or platform inboxes.
• Investigate and resolve delivery issues, missing items, and disputes.
• Maintain excellent customer service standards and support brand reputation.
• Track and report recurring customer issues to improve operational processes.
• Update order notes, tracking information, and customer profiles where necessary.

Additional Key Responsibilities

• Monitor and respond to messages across all selling channels (eBay, Amazon, Shopify, etc., if applicable).
• Assist with marketplace compliance, such as required attributes, listing rules, and policy updates.
• Generate weekly reports on sales, products, returns, and customer service performance.
• Support marketing and promotional activities (discounts, banners, product campaigns).
• Liaise with internal departments such as warehouse, marketing, accounts, and management.
• Identify opportunities to streamline workflows and improve the efficiency of e-commerce operations.
• Conduct competitor checks for pricing, merchandising, and product trends.
• Update and maintain internal documentation, guides, and SOPs for e-commerce processes.

Requirements

• Proven experience in e-commerce operations, administration, marketplace management, or similar roles.
• Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento, eBay, Amazon Seller Central, etc.).
• Experience using order management systems, CMS tools, and basic photo editing (e.g., Canva, Photoshop).
• Strong understanding of online retail processes, customer service, and fulfilment workflows.
• Excellent written and verbal communication skills, with a professional and friendly tone.
• Strong attention to detail and accuracy when handling product data and orders.
• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills, especially when dealing with customer or order issues.
• Comfortable using spreadsheets (Excel/Google Sheets) for reporting and data management.
• Ability to work collaboratively with cross-functional teams.
• Tech-savvy, adaptable, and able to quickly learn new systems and platforms.

Benefits

• Casual dress.
• Flexitime.
• On-site parking.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: MONDAY - FRIDAY 9AM - 5PM

Salary: £12.21 – £12.25 hourly

Starting time: Immediate start!

About Wholesale Handbags Ltd

Wholesale Handbags Ltd is an import and Cash & Carry business with showrooms in Birmingham and Manchester. We have been operating since 1999. We sell quality luggage and handbags and have vast experience in supplying luggage, fashion bags.