Customer Success Advocate — Drive Outcomes & Adoption

ServiceNow; Staines-upon-Thames; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global tech leader in the UK is seeking a Customer Success Advocate to oversee customer engagement and ensure effective use of their products. The ideal candidate will have over 3 years of experience in customer support, focusing on leveraging AI within workflows. This role includes promoting successful usage of products and ensuring customer satisfaction through effective communication and problem resolution.

Qualifications

• Experience integrating AI into decision-making or problem-solving.
• 3+ years in customer professional services or related business support.
• Ability to resolve issues through analysis.

Responsibilities

• Oversee customer engagement for portfolio.
• Ensure customers are up to date on products.
• Identify assistance criteria using Success Plays.

Skills

Integration of AI into work processes

Customer professional services experience

Ability to provide independent services

Issue resolution through analysis

Collaborative work experience

Job description

A global tech leader in the UK is seeking a Customer Success Advocate to oversee customer engagement and ensure effective use of their products. The ideal candidate will have over 3 years of experience in customer support, focusing on leveraging AI within workflows. This role includes promoting successful usage of products and ensuring customer satisfaction through effective communication and problem resolution.