Customer Service Representative jobs in United Kingdom

Are you ready to trade your job for a journey? Become a FlyMate! Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Strategic Account Manager, Hospitality

Location: United Kingdom (Hybrid) | Team: Sertifi by Flywire | Type: Full-time

Join us at the intersection of travel, tech, and growth. Flywire’s Travel division is in full expansion mode—and we’re hiring a Strategic Account Manager, Hospitality to help drive our growth across EMEA with Sertifi by Flywire, our powerful agreement platform for the hospitality and travel industry.

You’ll manage and grow strategic accounts, upsell value-adding solutions, and become a trusted advisor to leading hotel groups, travel platforms, and management companies.

• Manage a portfolio of high-value hospitality and travel accounts across EMEA
• Sell add-on products and services that solve key customer pain points
• Deliver product demos and tailored presentations that highlight ROI and business value
• Collaborate with cross-functional teams (Sales, Customer Success, Product) to identify growth opportunities
• Help shape our GTM strategy in EMEA and represent Sertifi by Flywire at industry events
• Contribute directly to team revenue goals, with a Year 1 target of $12–15K MRR
• Travel across EMEA occasionally for client meetings and conferences

What You Bring

Required:

• 1–3 years of B2B software sales or strategic account management experience
• 1–2 years in the hospitality industry (hotels, travel tech platforms, etc.)
• Strong communication and presentation skills with an ability to sell value, not just features
• Proven track record of hitting or exceeding sales targets
• Experience with Salesforce and standard sales tech tools
• A proactive, organized, and customer-focused mindset
• Willingness to travel across EMEA as needed

Preferred:

• Fluency in additional European languages
• Experience in SaaS, payment processing, or agreement platforms

What Makes You Stand Out

• Self-starter with high energy and ambition
• Strategic thinker who thrives on solving complex client challenges
• Strong relationship builder who earns trust and credibility
• Collaborative, empathetic, and adaptable
• Comfortable in a fast-paced, hybrid work environment

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid