Account Manager II EU - Microbial Solutions

Charles River Labs; Saffron Walden; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading contract research organization in the UK is hiring an experienced Account Manager responsible for managing client relationships and driving sales growth. The ideal candidate will have a strong background in sales within the life sciences industry, excellent client management skills, and the ability to upsell services. This role is hybrid with about 40% travel. Bilingual candidates with German are preferred.

Qualifications

• Extensive experience in sales/account management within the life sciences sector.
• Proven record of achieving sales targets.
• Ability to travel as required for client meetings.

Responsibilities

• Achieve quarterly and annual sales targets for the assigned region.
• Identify new and upselling opportunities through customer interactions.
• Prepare and provide accurate account forecasts for management.

Skills

Client management

Upselling

Customer relationship building

Sales strategy development

CRM utilization

Bilingual skills (German preferred)

Education

Bachelor's degree in life sciences or related discipline

Tools

Salesforce CRM

Job description

Overview

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

Are you skilled client manager, adept at upselling?

Do you have experience managing client accounts in the pharmaceutical or biotech industry?

We are recruiting for an experienced Account Manager in the UK, to join us in a hybrid capacity. To deliver excellent client service and to drive existing business forward. The role will have around 40% travel and ideal location would be near a major airport, as in and out of country travel is required. Responsible for achieving quarterly and annual sales targets for assigned region for all Charles River product and services into commercial accounts in a designated geographical region.

We would also welcome an additional EU language with German as a preference, Italian, French, Spanish from any suitable applicants.

What You'll Be Doing

• The Account Manager II is responsible for achieving quarterly and annual sales targets for the assigned region.
• Work closely with Management and the Business Development Manager to support existing customers, identify new / upselling opportunities, and ensure successful implementation and ongoing testing success.
• Work with internal teams (SPS, PM, Management, etc.) to increase market share and revenue at assigned accounts.
• With direction from management, generate account-specific sales strategies to sell all company products and services.
• Work with management to prepare and provide accurate account forecasts for assigned accounts/territories when required by management.
• Develop and qualify account leads through frequent customer contact and prospecting.
• Conduct regular Business Review meetings based on customer prioritisation to assess any challenges and gather intel on reagent usage.
• Utilise customer input from Field Customer Support to identify cross selling / upselling opportunities and competitive activities.
• Monitor key metrics (service usage, complaints) to intervene before dissatisfaction escalates.
• Build relationships with customers to influence the acceptance and use of company products and services.
• Communicate available product and services and inform customers of new products and services in a timely manner.
• Effectively utilise CRM (SFDC) to capture customer information including pipelines and opportunity management and activity documentation.
• Work closely with the specialist sales staff to ensure the customer has a cohesive and responsive team throughout the sales process.
• Maintain knowledge of competitor profiles and develop positioning to influence potential customers.
• Consistently achieve all revenue targets and complete all required sales documentation in a timely manner.
• Participate in sales meetings and trade shows as required.
• Share customer problems/concerns with all appropriate departments for quality resolution.
• Perform all other related duties as assigned.
• Prepare and implement a comprehensive territory management plan to indicate target opportunities and expansion of existing accounts and an analysis of competitor accounts.
• Participate in and provide feedback to internal Pilot teams.
• Lead customer and internal webinars/trainings.
• Lead Sales meeting sessions and participate through presentations, etc.
• Participate in internal development program as requested (mentoring, brand knowledge, marketing, key account management or sales leadership project participation).
• Participate in internal beta testing applications if applicable.
• Coordinate events within your territory to generate new leads and opportunities.
• Completed Challenger Sales Training and effectively applies it to their sales strategy and communication with potential customers.

Job Qualifications

Education: Bachelor’s degree or equivalent in life sciences, sales or related discipline.

Experience: Extensive sales / account experience in life sciences industry or similar.

About Microbial Solutions

Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services, designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [e-mail]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.