Account Manager

RELX; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading risk assessment firm in London is seeking an experienced Account Manager to serve as the primary contact for clients in the Insurance, Pensions, and Investments sectors. The role involves building relationships, managing project timelines, and ensuring client satisfaction through tailored solutions. Ideal candidates should have a proven track record in a SaaS environment and excellent relationship management skills.

Qualifications

• Proven experience as an Account Manager or Client Services Manager in a SaaS environment.
• Ability to develop long-term customer relationships.
• Expertise in managing timelines and deliverables.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Develop and maintain long-term relationships with clients.
• Coordinate with internal teams to ensure client satisfaction.

Skills

Account management

Relationship building

Problem-solving

Data analysis

Tools

CRM

Job description

About the business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About the team

Are you looking to join an industry-leading sales organisation?

Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers\' ability to mitigate and manage risk. You will be joining a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 and well renowned in the market.

About the role

We are seeking a motivated and detail-oriented Account Manager to join our team. In this role, you will serve as the main point of contact for a portfolio of clients in the Insurance, Pensions and Investments industries. You will build strong client relationships, manage project timelines, and collaborate with internal teams to deliver high-quality solutions.

You’ll be responsible for:

• Serve as the primary point of contact for assigned client accounts.
• Develop and maintain long-term relationships with clients.
• Understand client needs and objectives, and propose tailored solutions.
• Coordinate with internal teams (sales, marketing, product, strategy) to ensure client satisfaction.
• Prepare reports on account status, including insights, performance metrics, and forecasts.
• Address client issues and resolve problems in a timely and effective manner.
• Identify new business opportunities with existing clients (upselling/cross-selling) and work with new business to deliver.
• Monitor industry trends and competitors to inform client strategy.

Qualifications

• Proven experience as an Account Manager, Client Services Manager, or similar role, and a proven track record at managing, retaining, and growing revenue in a data as a service / SaaS / tech environment.
• Able to establish strong, long-term customer relationships while capturing high-value growth opportunities.
• Comfortable going high & wide within organisations you manage and connect with new stakeholders.
• Comfortable to lead with insight and develop an understanding of customer workflows and customer value.
• Able to maintain high-quality customer engagement through phone, email, social media, and onsite visits and should be travelling to targeted clients each month.
• Record client engagement and communication on a CRM.
• Willing to collaborate with all business functions locally and globally to support our go-to-market outreach.
• Experience in the Technology, Pensions, Insurance and Wealth/Investments sector is a bonus.

Culture and benefits

Learn more about the LexisNexis Risk team and how we work here

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