Jobs at Twilio in United Kingdom

Other

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Yes

7a0220e96ec1

4

29.06.2025

13.08.2025

When it comes down to service, process and people; CET is the partner of choice. Our hallmark characteristics are quality, reliability and outstanding service.

Our highly skilled 250 employees are always prepared to go the extra mile to deliver excellence; it’s a cultural thing. As a result, we offer an unrivalled nationwide service you can trust; delivered by some of the most experienced professionals and technical staff in the business.

Ever since we were first established, back in 1988, we have been developing our systems and services to meet the changing needs of our clients.

CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET’s internal systems and cloud infrastructure.

This is a hands-on, technically demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft 365, Azure and other business-related technologies. You’ll work closely with colleagues across IT, Security, and Development, ensuring the reliability, security, and compliance of our technology landscape.

This is an exciting opportunity for someone who thrives on problem-solving, enjoys working with modern cloud tools, and wants to make a tangible impact across a growing, fast-paced organisation.

Role and Responsibilities

• Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk.
• Administer and optimise services within the Microsoft 365 stack
• Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis.
• Monitor system and service performance, proactively identifying and resolving issues before user impact.
• Maintain accurate technical documentation, runbooks, and standard operating procedures.
• Ensure all system configurations, changes, and incident resolutions are properly logged and auditable.
• Be available to work extended hours when required to meet critical project deadlines
• Provide high-quality support during service outages, cybersecurity incidents, and other business-critical issues to ensure minimal disruption and rapid resolution.
• Liaise with the outsourced SOC service provider and respond to alerts, incidents and other support requests
• Implement and enforce security best practices across infrastructure, systems and access control.
• Conduct regular vulnerability assessments and assist in remediation planning.
• Monitor and respond to threats via the Darktrace Dynamic Threat dashboard.
• Support compliance with ISO27001, GDPR, and other regulatory or audit requirements, working closely with the IT & Security Manager.
• Provide Training to 1st and 2nd line support staff to improve service quality
• Proven 3rd Line Support Experience with strong focus on Microsoft 365 stack
• Strong knowledge of managing Azure AD, conditional access, virtual networks, MFA, SSO, Identity management and subscription governance.
• In-depth experience administering Exchange Online, SharePoint, Teams, Intune and OneDrive for Business.
• Strong hands-on knowledge of Information Protection and DLP, eDiscovery and Purview, Insider Risk Management, Defender for Cloud, Defender for Endpoint, Defender Vulnerability Management, Microsoft Sentinel, Azure Log Analytics, Azure Backup and Recovery, Azure VMs
• Knowledge of DNS, DHCP, VPNs, firewalls, and IP routing in cloud environments.
• Hands-on knowledge with secure data exchange using SFTP and other technologies
• Understanding of ISO27001 and GDPR; familiar with enforcing security policies and performing vulnerability assessments.
• Skilled in maintaining and creating accurate technical documentation and working within a change-managed environment.
• Excellent communicator, both verbally and written
• Hands-on experience with administering Cisco Meraki and Sophos firewalls
• Working knowledge of managing SQL servers – database queries, backup /restore
• Experience using monitoring tools and responding to real-time alerts (e.g., Darktrace, Azure Monitor).
• Experience with automating administrative tasks with PowerShell, Power Automate and Graph API
• Prior experience with Twilio and Twilio Flex would be beneficial

Qualifications and Educational Requirements

The ideal candidate for this position should have the following qualifications but we accept and value that everyone has had a different journey, so we welcome applicants that haven’t followed the traditional path.

• A degree in computing science or an industry recognised IT certification would be desirable, but not essential.
• Microsoft certification or exam within the Azure technical stack would also be desirable, but not essential

Working for CET is many things – exciting, challenging and rewarding but it’s never dull. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.

If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do, apply now!

Applications are invited from the UK Mainland only

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Location: CET, East Building, Cable Drive, Walsall, WS2 7BN

Working Hours: 40 hours per week, Monday to Friday each week

Our Package

• Competitive salary, dependant on experience
• Eligibility to participate in annual discretionary bonus scheme
• Please check out our list of other Employee Benefits that would be available on our career site

We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future

CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 29/06/2025 by TN United Kingdom