Electronic Gaming Host

The Rank Group; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading gaming and hospitality company in the City of London is looking for an Electronic Gaming Host. You will be the welcoming face of our electronic gaming floor, ensuring guests have an unforgettable experience through thoughtful service and a friendly demeanor. Ideal candidates should possess strong customer service skills, a positive attitude, and experience in hospitality. Join us to be a part of our journey in creating vibrant gaming experiences.

Benefits

Competitive pay rate

Share of uncapped tips

Overtime pay

Paid breaks

Holiday entitlement

Pension scheme

Life insurance

Online learning access

Uniform provided

Discounts on food and drinks

Qualifications

• Understanding of electronic gaming standards and factors impacting business.
• Experience in a hospitality role.
• Willingness to learn and enhance knowledge of the gaming area.

Responsibilities

• Create a welcoming atmosphere on the gaming floor.
• Attend to guests and ensure they feel valued.
• Infuse excitement into every guest interaction.

Skills

Customer service skills

Positive attitude

Social skills

Team player

Job description

Overview

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Benefits

• Competitive pay rate
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional 10% per hour after midnight
• Paid breaks
• Overtime at 1.5 hours over 40 hours per week
• Free meal on shift
• Holiday Entitlement: 28 days of holiday to relax and recharge
• Nest Pension Scheme: We contribute 3% to your pension
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues

Responsibilities

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered