Customer Service Manager jobs in Großbritannien

Are you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you.

At Okarno (Saint Gobain) we are looking for a customer focused individual to join us as a Customer Service Advisor, in order to provide support to our customers from our Ruddington Site.

Okarno is a leading distributor of some of the UK’s must have construction brands, offering a diverse choice of over 500 trade and DIY products.

As a Customer Service Advisor within the Value Chain Team you will be the first point of contact for customer service queries, delivering exceptional service and support to our valued customers. You will take and amend orders, address inquiries, provide product information, support account management and the website, manage delivery updates, and ensure order book accuracy to meet dispatch forecasts. You will also liaise with production planners, logistics, and credit control to keep lead times and customer requirements aligned.

We are looking for a customer‑focused and proactive person who enjoys working as part of a team, can manage their own workload, and fits with our Saint‑Gobain culture.

• Excellent written and verbal communication skills including listening and questioning
• Excellent organisational skills and ability to work flexibly to meet changing priorities and deadlines in an unpredictable and reactive environment
• A natural desire to help people and provide a first‑class customer experience at all times
• An enthusiastic approach to work and a positive attitude
• Driven to seek improvements in the way we work, to suggest new ideas and influence colleagues to implement new initiatives

• High street discounts
• Pension scheme
• Opportunities for career progression
• So much more

Saint‑Gobain is the worldwide leader in sustainable construction and values diversity and inclusion. We offer flexible working patterns, such as 8.00am‑4.00pm or 9.00am‑5.00pm Monday to Friday, with options for flexible hours, job‑sharing, part‑time work, and other arrangements where possible.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We look forward to hearing from you.