Customer Service Advisor

Brellis Recruitment; Royal Leamington Spa; On-site; GBP 22,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Royal Leamington Spa. The role involves managing customer relationships, processing orders, and handling inquiries. Ideal candidates will have experience in customer service and be familiar with CRM systems. The position offers a competitive salary with additional benefits including a quarterly bonus.

Benefits

Pension

Life assurance

Healthcare cash plan

Quarterly bonus

Qualifications

• Previous experience of working directly with customers.
• Experience with CRM systems is required.
• Good communication and numeracy skills.

Responsibilities

• Manage customer orders via telephone, email, and web.
• Provide product advice and prepare customer quotations.
• Handle queries and maintain customer records.

Skills

Customer Service experience

Communication skills

Numeracy

Teamwork

Computer proficiency

Tools

Hubspot CRM

Merlin Order system

Job description

Customer Service Advisor

Salary £26,000 per annum + quarterly bonus. Pension, life assurance, Westfield healthcare cash plan.

Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours.

Southam, Warwickshire

To provide comprehensive Customer Service Advisor to the company's customer base, both direct and online customers.

Customer Service Advisor Overview

The Customer Service Advisor encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication as well as upselling and product gap fill.

The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that the Customer Service Advisor will be able to manage all customer accounts when necessary.

All customer interactions will be managed through our Hubspot CRM system and Merlin Order system.

Key Responsibilities

• Receipt of orders from telephone, e-mail and web sources
• Entering orders onto Merlin system
• Upsell to customers on inbound (telephone) order capture
• Preparation of customer quotations
• Provision of product advice (including product specifications, MSDS sheet, etc)
• Provision of reports as required by customer (in conjunction with IT department)
• Facilitating provision of samples (in conjunction with purchasing department)
• Maintenance of customer records on sales systems
• Query handling (progress of order, account balance and complaint handling)
• Participation in regular sales meetings
• Training (Full in-house process and computer skills training)

Qualifications & Skills

• Previous experience of working directly with customers, including internal sales, Customer Service and Telesales
• Experience working with computer-based sales order and/or CRM systems
• Ability to work with computers
• Good communication
• Numeracy
• Personable and enthusiastic
• Willingness to work as part of a team
• Happy to work to deadlines