Customer Service Advisor

Team Jobs - Commercial; Biggleswade; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading luxury retail brand is seeking a passionate Customer Service Advisor to join their team in Biggleswade. The role includes handling customer enquiries, managing complaints, and processing orders. Applicants should have previous customer service experience and excellent communication skills. This position offers a starting salary of £24,500 and hybrid working options after the probation period.

Qualifications

• Excellent telephone manner.
• Calm under pressure.
• Well organized and able to manage multiple tasks.

Responsibilities

• Answer product related customer service enquiries and complaints.
• Handle follow-up calls and after sales queries.
• Log and update customer information on the database.
• Process new orders and refunds.
• Assisting with general customer service administration.

Skills

Previous Customer Service experience

Excellent verbal and written communication

Patience

Excellent interpersonal skills

Ability to multi-task

Attention to detail

Computer literate

Ability to work on own initiative

Job description

Customer Service Advisor

We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand.

Benefits

• £24,500 starting salary.
• Biggleswade (free parking)
• Hybrid after 6-month probationary period, 2 days a week WFH
• Hours Mon - Thurs 9am -5pm and Friday 9am- 4pm

You will be joining an intimate, busy, customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills.

A busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone.

Duties include:

• Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner
• Dealing with follow up calls and after sales queries from emails
• Escalating problems to the relevant department - technical/service/sales/product
• Logging and updating customer information and orders on the database
• Tracking and processing new orders and refunds
• Processing payments
• Entering orders, checking availability and prices of products
• Assisting with any general customer service administration

Required Skills

• Previous Customer Service experience
• Excellent verbal and written communication, an excellent telephone manner.
• Patience and the ability to remain calm
• Excellent interpersonal skills
• A quick learner, you must be able to multi-task and prioritise a busy workload
• A high level of spelling and grammar, as well as attention to detail
• Computer literate and well organised
• You should be able to work on your own initiative, as well as working as part of a small team and other departments.

Please apply, get in touch to hear more