Retail Sales Supervisor - Hybrid In-Store & Virtual

Michael Kors; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion brand in Greater London is seeking a Sales Supervisor to inspire and manage a retail team. This role requires proven retail experience and the ability to lead with empathy. Responsibilities include coaching team members, driving excellent customer service, and ensuring operational efficiency. The ideal candidate will have strong organizational skills and be comfortable using technology to enhance customer interactions. Competitive benefits include cross-brand discounts and paid time off.

Benefits

Cross-Brand Discounts & Private Employee Sales

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Qualifications

• Proven experience in retail, ideally within a fast-paced and customer-focused environment.
• Ability to lead and collaborate with empathy and respect for diverse working styles.
• Strong organizational and interpersonal skills, with attention to detail.

Responsibilities

• Inspire and coach the store team while building a culture of accountability.
• Guide the team to prioritize high-quality customer experiences.
• Promote proactive loss prevention and effective use of communication platforms.

Skills

Team leadership

Customer service

Technology proficiency

Organizational skills

Interpersonal skills

Adaptability

Tools

Microsoft Office

Job description

A leading fashion brand in Greater London is seeking a Sales Supervisor to inspire and manage a retail team. This role requires proven retail experience and the ability to lead with empathy. Responsibilities include coaching team members, driving excellent customer service, and ensuring operational efficiency. The ideal candidate will have strong organizational skills and be comfortable using technology to enhance customer interactions. Competitive benefits include cross-brand discounts and paid time off.