Customer Service Manager jobs in United States

Planning Account Manager - JP Morgan Chase

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EssenceMediacom is looking for an Account Manager to join the JPMorgan Chase team, providing the candidate with exciting market challenges and brand opportunities. A Senior Planner with an interest in the finance category looking to take the next step would be ideal.

Chase is a brilliant client to work with – challenging EssenceMediacom to deliver best-in-class media strategy, whilst also looking to explore the new and different. Our integrated team incorporates talent from the UK strategy team and the creative systems teams, offering an opportunity to understand the full agency offer.

Working on this account will give you the opportunity to work with and learn from and help develop some of the most dynamic and talented people at EssenceMediacom, from a variety of departments.

This role typically reports into the Account Director.

1. Working within a highly regarded media agency network that is excited for new ways of thinking and pushes for innovation.
2. The expectation, support, and tools to deliver best in class digital planning work across one of many industry-leading accounts in the UK.
3. It’s a major opportunity to ignite your career and learn a huge amount from some talented colleagues and clients EssenceMediacom has to offer.

In three months, you would have:

• Taken on the day-to-day running of the account, overseeing all ongoing projects and tasks across the account.
• Fully understood the client’s business and competitive landscape, including a strong knowledge of client’s business health through econometrics and contact optimizer learnings.
• Put in place key objectives for the team and built a solid relationship with them.

In six months, you would have:

• Led and delivered a key campaign from start to finish.
• Attended and passed any training still required at manager level, focused on digital upskilling.
• Delivered brilliant work and great management of the client - building innovation into our plans, working integrated with agencies and teams.

In 12 months, you would have:

• Begun the road to AD level, learning push objectives and attending the relevant training.
• Developed award-winning ideas.
• Implemented new ways of working to create efficiencies across the team/client.

The planning account manager has three main responsibilities:

1. Leading the day-to-day account management and being the go-to person for the client. You will be indispensable to them, a key ally to help them develop amazing work.
2. Inspiring and managing the internal team. Doing and delegating where appropriate, overseeing important budget documents and ensuring the efficiency of the day to day.
3. Acting as the key fulcrum between planning and other EssenceMediacom departments to ensure a smooth and successful running of the account.

• Performance mindset; be proficient in managing budgets and comprehensive measurement documents.
• Proven digital understanding, training and ability to cover digital questions in client meetings in lieu of specialist teams.
• Strong presentation and communication skills with excellent written & verbal English language skills/grammar.
• Independent worker who can own and manage relationships confidently.
• Drive to execute new ideas and be at the forefront of new industry developments.
• Personality; it’s a work hard, play hard group.
• A keen eye for detail and a conscientious approach.
• Experience in cross-channel media planning.
• A positive and passionate approach that motivates the team around you.
• The ability to delegate, up and downwards, to coordinate between groups and departments and to be able to sell strategies, initiatives and ideas convincingly.
• Provide regular feedback (both positive and negative) to the team on a regular basis.
• Set clear KPIs that focus on the individual’s key behaviours and areas for improvement.
• Flag up any serious performance issues immediately and seek help to manage them accordingly.
• Ensure that the team are working in a collaborative way with Digital, Investment, MBA, Business Science, Consumer Insight etc.
• Quality control of output from the team.

We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers helps our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. EssenceMediacom challenges conventional thinking to build, propel, and supercharge our clients’ businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability.

EssenceMediacom understands that our people are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content, and technology to bring our aspirations to life. Our success is down to our eclectic, diverse, and talented people. EssenceMediacom is a place for us to grow our careers and expand our horizons. EssenceMediacom is committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture will be our “new power” where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.