Customer Service Manager jobs in United States

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function: MedTech Sales

Job Sub Function: Channel Sales – MedTech (Commission)

Job Category: Business Enablement/Support

All Job Posting Locations: London, United Kingdom

Job Description:

Johnson & Johnson MedTech | Vision is seeking an ACUVUE Account Manager to support the London region.

Who are we?

At Johnson & Johnson MedTech, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Johnson & Johnson MedTech | Vision

We are united in our aspiration to partner with eye care professionals and help more people around the world preserve and restore sight for life. Eyesight is undervalued and under treated—and we believe that it is our responsibility to help change this. Our vision is to help people see better, connect better, live better. Our mission is to bring science and sense of sight to life through world-class innovation and customer experience. The portfolio at Johnson & Johnson Vision includes the bestselling contact lens brand in the world, ACUVUE®, plus consumer eye health solutions, dry eye treatments, refractive (Lasik) and cataract products. https://jjvision.com

Purpose of the role

As ACUVUE Account Manager, you will play a pivotal role in transforming patient care by empowering optometrists and optical retailers to grow with the innovative ACUVUE® portfolio. Through face-to-face interactions and strategic engagement, you’ll build strong business relationships with independent opticians, regional chains, and national retailers, driving revenue growth and product adoption. Leveraging industry-leading tools, insights, and your passion for eye care, you’ll deliver tailored clinical and commercial solutions that meet the evolving needs of customers and patients. With a focus on achieving ambitious business goals, exceeding sales targets, and continuous personal development, you’ll thrive as part of a market-leading team dedicated to innovation, excellence, and transforming lives.

What to expect:

• Effective territory planning and preparation, use all available sales and share data to plan and implement journey plan to capitalize on the business growth opportunities across all categories, channels and customer segments.
• Maintain comprehensive, accurate and up to date product and clinical knowledge of ACUVUE® portfolio, undertaking and passing regular clinical and selling skills assessments.
• Convince the business decision makers and eye care practitioners of the clinical and commercial superiority of the ACUVUE® range of products; and in persuading them to be proactive in their promotion and prescribing of the ACUVUE® brand.
• Take ownership for the overall account management of all customers on the territory, understanding customer needs, resolving customer complaints/queries and building positive relationships to achieve long term business building.
• Effectively lead and monitor the sales performance of all customers within the territory on weekly, monthly, cyclic and annual basis to achieve territory business goals.
• Implement marketing and category initiatives throughout customer base according to company priorities and customer needs, including the launch of new products and services.
• Actively identify and partner with key customers to undertake joint activities and initiatives to drive mutually beneficial growth, taking ownership for evaluation of customer activity and operating within agreed budgets.
• Follow the company ethos of improving the customer experience in the passionate pursuit of creating promoters of J&J Vision Care and the ACUVUE® Brand.
• Maintain up-to-date knowledge of the industry, marketplace, customers and competitors – feeding timely and relevant information to wider organisation.
• Attend all Regional, National and European Sales meetings and internal meetings as required.
• Provide representation for J&J MedTech Vision at regional and national clinical and educational conferences and customer meetings that may include evenings and weekends.

Who are we looking for?

Essential

• Experience within an external field sales role within a customer focused environment.
• Proven track record for achieving targets and delivering success.
• Ability to influence, persuade and gain commitment from others through good interpersonal skills.
• Proficient presenter/communicator who recognises when to persuade, empower, or encourage others; comfortable in all settings including one-on-one and in front of large groups.
• Ability to build balanced and long-lasting business partnerships with customers.
• Capable of working independently with a high degree of self-motivation and personal accountability.
• Competent user of a variety of computer software packages: including, Microsoft Word, Outlook.
• Understanding of CRM systems.

Desirable

• Experience of the optical industry.
• Educated to degree level with a business or science background, relevant optical professional qualifications also considered.

What type of mark will YOU make?

By joining Johnson & Johnson MedTech you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.

What’s in it for YOU?

It’s important to us that you feel you can bring your whole self to work; at Johnson & Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include online Digital GP, private healthcare, Retail Vouchers, Discounted & Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.