Account Manager - Guy Carpenter (Norwich, hybrid)

National African-American Insurance Association (NAAIA); Broadland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global reinsurance and risk advisory firm in Norwich is seeking a Reinsurance Account Manager to join their Facultative team. The role involves managing a diverse portfolio, supporting brokers, drafting contracts, and building client relationships. This position offers great career development opportunities in a hybrid working environment, requiring attendance at the office three days a week.

Benefits

Professional development opportunities

Supportive leadership

Inclusive culture

Competitive benefits

Qualifications

• Proven experience in account management or broker support (reinsurance or insurance).
• Strong client focus and excellent organizational skills.
• Knowledge of drafting contracts/endorsements.
• Good numeracy and analytical skills.
• Collaborative mindset for building relationships.

Responsibilities

• Support brokers in preparing submissions and coordinate placement activity.
• Draft and finalize contracts, endorsements, and evidence of cover.
• Manage a portfolio end-to-end, maintaining service accuracy.
• Build relationships across invoicing, claims, and global teams.
• Act as the first point of contact for queries from reinsurers and clients.

Skills

Client focus

Organization

Technical ability

Numeracy skills

Analytical skills

Self-starter attitude

Job description

Overview

Looking to grow your reinsurance career - on terms that work for you? Join Guy Carpenter's Facultative team in Norwich as a Reinsurance Account Manager. We're recruiting for a role based in Norwich (hybrid working with three days per week in the office) including the opportunity to visit our London office.

The opportunity: You'll join a skilled facultative team with exposure to a wide variety of stakeholders - including senior leaders and global colleagues - and real scope to develop your career. This role suits someone who already works in reinsurance account management, or an insurance professional at a local brokerage ready to make the move into reinsurance. Expect variety: no two days will be the same!

Responsibilities

• Support brokers in preparing submissions and coordinate placement activity to deliver high-quality outcomes for clients and markets.
• Draft and finalise contracts, endorsements and evidence of cover.
• Manage a portfolio end-to-end - from quote to premium collection and mid-cycle endorsements - keeping service and accuracy front of mind.
• Build strong, collaborative relationships across invoicing, claims, credit control and our global teams to ensure smooth delivery for clients.
• Act as the first point of contact for queries from reinsurers and clients, working with brokers to resolve issues quickly.

Qualifications

• Proven experience in account management or broker support (reinsurance or insurance).
• Strong client focus, excellent organisation and the ability to prioritise in a busy environment.
• Solid technical ability with experience drafting contracts/endorsements and an eye for detail.
• Good numeracy and analytical skills, with a practical approach to solving problems.
• Self-starter attitude and a collaborative mindset.

Desirable experience

• Experience in Facultative reinsurance or relevant insurance experience.
• Demonstrable end-to-end account management experience and proven relationship building with brokers.

Flexible working

We want the best people for our roles - and recognise that great talent comes in different working patterns. We're open to arrangements that suit the right candidate, including part-time, job-share, condensed hours or hybrid patterns. Please tell us about your needs at interview and we'll have the conversation.

Why join our team

• Real development: work with experienced facultative specialists and gain exposure to senior stakeholders to accelerate your career.
• We are dedicated to your professional growth, offering development opportunities, engaging work, and supportive leadership.
• Our vibrant and inclusive culture fosters collaboration with talented colleagues to create innovative solutions that positively impact our clients and communities.
• Our scale provides a wide range of career opportunities, along with competitive benefits and rewards.
• By joining the Guy Carpenter Facultative team, you will work alongside one of the most experienced facultative reinsurance teams in the industry.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.