Research Account Manager

Aspire; City Of London; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A leading research firm in London seeks a Research Account Manager to onboard clients, enhance relationships, and drive retention. The ideal candidate possesses over 2 years of experience in market research or project management and excels in customer communication. This position offers a salary of up to £42k, requiring 3 days on-site work.

Qualifications

• 2+ years' experience in market research, project management, or survey programming.
• Experience in client-facing roles with proven account management skills.

Responsibilities

• Onboard and train customers for effective setup.
• Build strong relationships to drive retention and upsell opportunities.
• Provide technical support and track customer engagement.

Skills

Client-facing skills

Exceptional communication

Relationship-building

Self-motivated

Tech-savvy

Job description

JOB TITLE: Research Account Manager
SALARY: Up to £42k DOE
LOCATION: London (3 days in the office)

THE COMPANY

This research company delivers real-time data and insights to clients across industries, enabling faster, informed decisions. It streamlines access to critical information, supporting effective business strategies and competitiveness. With reach to millions of consumers, it provides deep market and consumer insights that drive growth.

They are now looking to hire a Research Account Manager into their team to deliver projects:

KEY DUTIES

• Onboard and train customers, supporting setup and aligning with Sales requirements efficiently.
• Build strong customer relationships, drive retention, upsell opportunities, and monitor system usage to improve experience.
• Provide technical support, manage renewals, track engagement, and act as the customer's voice for product enhancements.

SKILLS & EXPERIENCE

• 2+ years\' experience in market research, project management, or survey programming with client-facing skills.
• Exceptional communication and relationship-building abilities, driving retention, loyalty, and successful account management consistently.
• Self-motivated, tech-savvy, outgoing professional thriving in start-up environments and eager to take ownership.

Interested in this Research Account Manager role? Apply now and let\'s have a chat!

We Are Aspire Ltd are a Disability Confident Commited employer