Contact Centre Sales Team Leader

Ashdown Group; Liverpool; On-site; GBP 30,000 - 36,000; Full time

Job summary

A dynamic claims and compensation company in Liverpool is seeking a Call Centre Sales Team Leader to drive sales performance and lead a new team. The ideal candidate will have a strong background in sales leadership within a call centre environment. The role offers a salary of up to £36,000 plus performance-related bonuses and benefits, with a focus on customer engagement and satisfaction.

Benefits

Performance related bonuses

Other benefits

Qualifications

• Proven experience as a Sales Team Leader or similar role in a call centre environment.
• Strong leadership and ability to inspire teams.
• Excellent track record of sales performance.

Responsibilities

• Drive sales performance and motivate a team of call centre sales advisors.
• Coach and manage performance while maintaining customer satisfaction.
• Act as a mentor to ensure best practices are applied across the team.

Skills

Sales team leadership

Motivational skills

Sales acumen

Tools

CRM systems

Call centre technology

MS Office

HubSpot

Job description

Overview

A dynamic and customer-focused Claims and Compensation company is seeking a Call Centre Sales Team Leader to be part of building and forming a new team with their business. The Call Centre Sales Team Leader will be responsible for driving sales performance and motivating a team of call centre sales advisors to exceed revenue targets. This role focuses on coaching, performance management, and strategic execution of sales campaigns while maintaining a strong emphasis on customer engagement and satisfaction. The Sales Team Leader will act as a role model, mentor, and motivator, ensuring sales best practices are consistently applied across the team.

This is a newly created managerial Sales role in a growing team within the rapidly growing financial claims sector, offering real progression opportunities as the company continues to grow. The role is paying up to £36,000 plus performance related bonuses and other good benefits. The role is fully office based at the company’s Liverpool offices.

Responsibilities

• Drive sales performance and motivate a team of call centre sales advisors to exceed revenue targets.
• Coach, manage performance, and execute strategic sales campaigns while maintaining customer engagement and satisfaction.
• Act as a role model, mentor, and motivator to ensure sales best practices are consistently applied across the team.

Qualifications

• Proven experience as a Sales Team Leader, Supervisor, or Senior Sales Representative in a call centre environment. Regulated industry is a preference.
• Strong leadership and motivational skills with the ability to inspire high-performing sales teams.
• Excellent sales acumen with a track record of meeting or exceeding targets.
• Familiarity with FCA or Consumer Duty regulations (for financial services roles).
• Proficiency with CRM systems, call centre technology, and MS Office tools. HubSpot experience is a preference.