Customer Service Consultant

Foxtons Estate Agents; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading estate agency in London is seeking a Customer Service Consultant. In this varied role, you'll manage enquiries via phone, email, and chat, providing exceptional service and greeting visitors. Ideal candidates should have a strong personality, excellent communication skills, and attention to detail. The position offers a salary of £25,600 plus various incentives and a vibrant workplace culture.

Benefits

Weekly incentives

Quarterly cash bonuses

Comprehensive training programme

Paid work day for charity

Well-being package

Qualifications

• Outgoing personality and a great telephone manner are a must.
• Excellent written and verbal communication skills necessary.
• Strong attention to detail and readiness to learn required.

Responsibilities

• Be the first point of contact for all enquiries via various channels.
• Help applicants start their property search and deal with press enquiries.
• Greet visitors coming to headquarters and handle email enquiries.

Skills

Outgoing personality

Excellent written communication skills

Excellent verbal communication skills

Strong attention to detail

Readiness to learn

Job description

About the Role

As a Customer Service Consultant, you will be the first point of contact for all enquiries coming into Foxtons, via telephone, email, and our Chat feature. This is a varied role dealing with a wide range of people - no two days are the same! You’ll be exposed to all aspects of the business and offering an outstanding service to anyone contacting Foxtons, from helping applicants start their property search to dealing with press enquiries. At other parts of the day, you will be greeting visitors coming to our headquarters and dealing with email enquiries.

About You

Our Customer Service Consultants are often the very first impression that our customers have of our brand, so an outgoing personality and a great telephone manner are a must. You will also have excellent written and verbal communication skills as well as strong attention to detail and a readiness to learn.

We offer

• £25,600 per annum
• Weekly incentives, quarterly cash bonuses, and other fun team competitions
• Comprehensive, ongoing training programme
• Great career opportunities
• Exposure to diverse aspects of the business
• Vibrant company culture including paid-for social events
• Diversity and inclusion networks
• One paid work day a year to volunteer for a charity of your choice
• Well-being package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform, and subsidised gym membership
• Enhanced parental policies, including generous shared parental leave
• Subsidisedstaff café and bar

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level