Customer Service Manager jobs in United Kingdom

Account Manager/ Contracts Manager

Facilities Management, North London Based

• Responsible for the day-to-day management of the service delivery of facilities including the financial, safety and quality performance elements of the contract.
• Provide a safe and healthy environment and working conditions for all employees.
• Comply with all policies/procedures to ensure timely and effective implementation.
• Ensure contractual commitments are met in accordance with contract SLA's / KPIs and other requirements detailed within the contract documentation.
• Drive quality, innovation and continuous improvement
• Promote an open and direct management style that encourages progress and development with team members and client stakeholders
• Ensure financial policies and processes are effectively communicated, implemented and monitored.
• To be customer focused within all areas of operational activities and maximise relationships with clients.
• Ensure the contracts are staffed by fully competent properly trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in place.
• Deliver effective communication through competent advice, leadership and direct contribution to client management meetings, briefings, consultation forums, correspondence and monthly and ad-hoc reporting, as appropriate.

• Salary: £65-70k+ Car/ Car allowance
• Office-based in North London with site travel also in North London.
• Full security screening/ DBS check required