Account Manager- Facilities Management

Boden Group; City Of London; On-site; GBP 65,000 - 70,000; Full time

Job summary

A leading facilities management provider is seeking an Account Manager/Contracts Manager to oversee day-to-day operations in North London. The role involves ensuring high service delivery standards, managing finances, and maintaining client relationships. Applicants should have experience in facilities management and a strong focus on quality. This office-based position offers a competitive salary of £65-70k plus a car allowance.

Benefits

Competitive salary

Car/car allowance

Office-based with site travel

Qualifications

• Experience in managing service delivery in facilities management.
• Ability to drive quality and continuous improvement.
• Proficiency in financial policies and procedures.

Responsibilities

• Manage the day-to-day operations and service delivery.
• Ensure compliance with policies and contract commitments.
• Foster positive client relationships and team performance.

Skills

Customer focused

Team leadership

Financial management

Quality assurance

Job description

Account Manager/ Contracts Manager

Facilities Management, North London Based

What will you deliver?

• Responsible for the day-to-day management of the service delivery of facilities including the financial, safety and quality performance elements of the contract.
• Provide a safe and healthy environment and working conditions for all employees.
• Comply with all policies/procedures to ensure timely and effective implementation.
• Ensure contractual commitments are met in accordance with contract SLA's / KPIs and other requirements detailed within the contract documentation.
• Drive quality, innovation and continuous improvement
• Promote an open and direct management style that encourages progress and development with team members and client stakeholders
• Ensure financial policies and processes are effectively communicated, implemented and monitored.
• To be customer focused within all areas of operational activities and maximise relationships with clients.
• Ensure the contracts are staffed by fully competent properly trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in place.
• Deliver effective communication through competent advice, leadership and direct contribution to client management meetings, briefings, consultation forums, correspondence and monthly and ad-hoc reporting, as appropriate.

On Offer:

• Salary: £65-70k+ Car/ Car allowance
• Office-based in North London with site travel also in North London.
• Full security screening/ DBS check required