Account Manager

Workshop Recruitment; Ash; On-site; GBP 40,000 - 50,000; Full time

Job summary

A recruitment agency is seeking an experienced account manager to oversee aerospace customer accounts. The role requires strong knowledge of the aerospace industry, experience in account management, and the ability to manage customer relationships effectively. Successful candidates will have excellent communication skills and proficiency in MS Office, particularly Excel. This position is based in the UK and offers opportunities for growth and cross-functional collaboration.

Responsibilities

• Manage sales and order book process.
• Handle existing and new customer accounts.
• Evaluate customer requirements and manage actions.
• Prepare and submit products for approval.
• Conduct regular account reviews with key clients.
• Handle customer complaints in coordination with Sales Director.
• Represent the company at trade shows and meetings.

Skills

Experience working within the aerospace industry

Previous account management experience

Understanding manufacturing and supply chain process

Communication and influencing skills

Strong goal orientation

Flexibility under time pressure

Excellent MS Office skills

Tools

MS Office

Job description

You will use your aerospace industry knowledge to foster strong relationships with existing aerospace customers and subcontract suppliers, and be involved in growing existing client business. You will work as part of a team of 5 account managers.

Main Duties

• Actively and successfully manage the sales and order book process.
• Manage existing and new customer accounts.
• Evaluate customers' requirements then define and manage internal actions to fulfil them.
• Prepare and submit to the customer all products and documentation to obtain technical and delivery approval.
• Be responsible for conducting regular account reviews with key clients and be the first point of contact for customer needs to feedback to the other cross functional team members to ensure customer support is given.
• Report, analyse, follow-up, evaluate and respond to any kind of customer complaints in cooperation with the Sales Director.
• Represent the company at any trade shows and client meetings when required.

Skills and Knowledge

• Experience working within the aerospace industry is essential
• Previous account management or customer representative experience
• Understand manufacturing and the supply chain process
• Be able to communicate and influence well at all levels to ensure the groups strategic targets are met and business potential is optimised.
• Strong goal orientation and good work organisation.
• Flexibility and ability to work under time pressure.
• Excellent knowledge of MS Office with a very good understanding of Excel