Project / Aftersales Manager

Reed; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks a Project / Aftersales Manager in Leeds. This role involves managing projects effectively while ensuring customer satisfaction, monitoring contract performance, and collaborating with sales and production teams. Ideal candidates should possess an ONC in Electrical & Electronic Engineering and strong communication skills. Benefits include a negotiable salary, holiday, pension, and healthcare.

Benefits

25 days holiday plus bank holidays

Profit share scheme

Healthcare, wellbeing and EAP scheme

Parking on site plus EV chargers and EV scheme

Qualifications

• Experience working with manufacturing IT systems.
• Ability to go to customer sites and meetings.

Responsibilities

• Provide a professional management service.
• Generate the contract and review project scope.
• Monitor and control contract performance.

Skills

Experience with manufacturing IT systems

Reading and understanding drawings

Confident problem-solving

Strong communication skills

Good working knowledge of Microsoft applications

Education

ONC in Electrical & Electronic Engineering

Job description

As a Project / Aftersales Manager you will be responsible for providing a professional management service, ensuring we fulfil stakeholders’ expectations both internally and externally whist maintaining excellent customer satisfaction.

Job Description:

• Generate the contract and review the project scope, identifying risks and planning mitigations.
• Using various IT systems, enter the orders, update, and maintain them to reflect changes over time.
• Work with the sales team to ensure a full understanding of the project requirements and customer expectations.
• Work with production, technical and engineering and agree a delivery programme to meet the customer requirements.
• Monitor & control the contract performance and provide both the customer and the sales team with regular feedback and updates.
• Actively participate in meetings
• Attend customer site visits and meetings as appropriate.
• Manage the collection, storage, and dissemination of contract drawings & documentation to all relevant parties.
• Preparation and planning for all Factory Acceptance Test activities.
• Ensuring information is entered and updated onto contract systems software.

Beneficial Skills / Qualifications:

• Experience working with manufacturing IT systems
• ONC in Electrical & Electronic Engineering
• Experience of going to customer sites/meetings
• Experience reading drawings
• Confident problem solving and resolving complex customer issues
• Good working knowledge of Microsoft applications
• Strong communication skills and attention to detail, in particular applicants must be able to demonstrate a good command of English both written and verbal

Additional Details:

• Salary negotiable
• 25 days holiday per year plus bank holidays
• Pension
• Profit share scheme (paid quarterly)
• Healthcare, wellbeing and EAP scheme
• Parking on site plus EV chargers and EV scheme