Customer Care Advisor

Venatu Consulting Ltd; Greater Lincolnshire; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Advisor for a full-time office-based role in Barton-upon-Humber. The successful candidate will provide excellent customer service, handle enquiries and resolve issues while working within a supportive team environment. With a competitive salary of £25,747 per annum plus a £500 quarterly bonus, no weekends or evenings required, this position is perfect for individuals passionate about delivering exceptional service. Join now and enjoy great benefits, including training and progression opportunities.

Benefits

Access to health & discount platform after 1 year

Full supportive training

EE discount

Staff discount

Free onsite gym

Free onsite parking

Complimentary refreshments

Subsidised canteens

Employee of the Month awards

Qualifications

• Experience in customer service (call centres, retail, hospitality, etc.) is required.
• Must have experience working towards targets.
• Must be able to commute to Barton-upon-Humber daily.

Responsibilities

• Handle customer enquiries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Proactively resolve customer queries.

Skills

Customer service experience

Excellent communication skills

IT literacy

Organizational skills

Tools

Microsoft products

Job description

Are you looking for a new career for 2026? Whether you are from a call centre, hospitality, or retail, we offer full supportive training!

Customer Care Advisor – No Weekends or Evenings!

£25,747 per annum + £500 quarterly bonus

Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)

Permanent

This is a full-time office-based position. Applicants must live within 1 hour commute of Barton-upon-Humber.

As a Customer Care Advisor, you will ensure customers receive highquality service and handle any questions or issues they may have. You will provide customers with a fantastic customer service experience, ensure their accounts are accurate and up to date, and handle any complaints that may come your way.

This position is purely a customer service role with no sales element.

Benefits

• Access to health & discount platform after 1 year of service
• Full supportive training (4 weeks)
• EE discount
• Staff Discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Key Responsibilities

• Handle customer enquiries and provide appropriate solutions and recommendations.
• Maintain accurate records of customer interactions.
• Follow up with customers to ensure their needs are met.
• Liaise with showrooms.
• Proactively resolve customer queries.
• Build and maintain relationships.
• Identify and elevate issues to appropriate team members as required.
• Handle complaints or issues.
• Continuously strive to improve customer satisfaction and retention.

What Makes a Good Customer Care Advisor?

• Must be able to commute to Barton-upon-Humber daily.
• Experience in customer service (call centres, retail, hospitality, etc.) is required.
• Must have experience working towards targets.
• Excellent communication skills, both written and verbal.
• IT literate and proficient in Microsoft products.
• Strong organisational skills.

Does this sound like your next role?

If you are a self‑motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy.